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　　Job Profile Summary

　　Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

　　The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

　　JOB RESPONSIBILITIES

　　Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items

　　Prepares documents related to services, cremations, maintenance, as directed by management

　　Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

　　Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.

　　Run errands such as for floral delivery, picking up of supplies, documents, etc

　　Serves as an usher and may park cars or perform any transportation requirements.

　　Drives Funeral Home vehicles for services and picking up families

　　Ensures refreshments are available (where allowed by law)

　　Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.

　　Prepares documents related to services, cremations, maintenance etc.,

　　Greets and receives client families and / or other persons entering the office for information and assistance

　　Accommodates the needs of the family during a service and/or visitation

　　May wash and clean funeral home vehicles and other client vehicles as required from time to time

　　MINIMUM Requirements

　　Education

　　High school diploma or equivalentExperience

　　Previous customer service and/or sales experience preferred

　　Proficient with MS Office suite and databases preferred; ability and willingness to learn required

　　Certification/Licenses

　　Valid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:

　　High level of compassion and integrity

　　Clear and concise verbal and written communication skills

　　Professional behaviors and team player

　　Postal Code: 46809

　　Category (Portal Searching): Operations

　　Job Location: US-IN - Fort Wayne

　　Job Profile ID: F00226

　　Time Type: Part time

　　Location Name: Elzey-Patterson-Rodak Home for Funerals