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　　Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

　　JOB RESPONSIBILITIES

　　Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

　　Learns to negotiate and create acceptable funeral contracts

　　Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.

　　Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.

　　Confirms authorization to proceed with the service arrangements

　　Verifies identification of the deceased and authorization for embalming

　　Learns how to arrange for the interment or cremation of human remains

　　Adheres to all company and regulatory requirements

　　Cares for the deceased in a respectful manner while performing a variety of tasks which may include:

　　Removals and transfers

　　Lifting of deceased human remains

　　Dressing and casketing

　　Coordinating and assisting with funeral service and visitation

　　Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

　　Setting of chairs and the removal, proper care and storage of these items

　　Removals and transfers

　　Assists with funeral services by:

　　Coordinating the parking of cars

　　Ushering

　　Driving funeral vehicles

　　Assisting at chapel and church services

　　Assisting at the cemetery

　　Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

　　Setting up chairs and the removing, properly caring for and storing of these items

　　Participating at special functions

　　Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:

　　Documentation

　　Stationery

　　Information on insurance, health benefits and pension,

　　Pre-arrangements for next of kin

　　Ensures potential pre-need referrals are shared with Family Service Counselors

　　Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry

　　Assists with general office duties such as preparing reports as needed

　　Assists with the maintenance of vehicles, the facility and property

　　Receives caskets and other funeral home supplies as well as place into inventory

　　Ensures refreshments are available (where allowed by law)

　　Performs other duties as assigned

　　MINIMUM Requirements

　　Education

　　High School diploma or general equivalency degree (or diploma)

　　Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

　　Experience

　　Typically requires a minimum of 6 months experience in a funeral home, crematory or cemeteryCertification/Licenses

　　Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board

　　Valid driver’s license

　　Knowledge, Skills and Abilities

　　Knowledge of computers and some software including MS Office products required

　　High level of compassion and integrity

　　Good communication skills

　　Problem solving skills

　　Ability to multi task and set priorities

　　Work CONDITIONS

　　Work Environment

　　Work indoors and outdoors during all seasons and weather conditions

　　Limited amount of local and/or multiple location traveling required

　　Professional Dress is required when in contact with families.

　　Work Postures

　　Frequent, continuous periods of time standing, up 6 hours per day

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Climbing stairs to access buildings frequently

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork Hours

　　Working beyond “standard” hours as the need arises

　　Travel up to 25%

　　Postal Code: 33064

　　Category (Portal Searching): Operations

　　Job Location: US-FL - Pompano Beach

　　Job Profile ID: F00221

　　Time Type: Full time

　　Location Name: Forest Lawn Funeral Home