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　　Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

　　JOB RESPONSIBILITIES

　　Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

　　Confirms authorization to proceed with the service arrangements

　　Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

　　Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs

　　In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin

　　Ensures potential pre-need referrals are shared with Family Service Counselors

　　Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations

　　Prepares and accurately completes documents and online entries related to services, cremations, maintenance

　　Assists with general office duties including answering phones and preparing reports as necessary

　　Assist with the maintenance of vehicles, the facility and property

　　Receives caskets and other funeral home supplies as well as place into inventory

　　Ensures refreshments are available (where allowed by law)

　　MINIMUM REQUIREMENTS

　　Education

　　High School diploma or equivalentExperience

　　Minimum of 3 years related experience as a Funeral AssistantLicenses

　　Current state/province issued driver’s license with an acceptable driving recordKnowledge, Skills and Abilities

　　Basic knowledge of religious and fraternal organizations customs

　　Knowledge of computers and some software including MS Office Suite required

　　High level of compassion and integrity

　　Good communication skills

　　Problem solving skills

　　Ability to multi task and set priorities

　　Detail oriented

　　Compensation:

　　Salary: $18.40/hr.- $23.80/hr.

　　Benefits:

　　MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

　　Postal Code: 92103

　　Category (Portal Searching): Operations

　　Job Location: US-CA - San Diego

　　Job Profile ID: F00218

　　Time Type: Full time

　　Location Name: Merkley-Mitchell Mortuary