At Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. About the Role In this roleyou will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

　　Key Accountabilities

　　Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program

　　Key holder responsibilities including opening and closing store process.

　　Drive sales

　　Drive sales by providing an inspiring environment that motivates customers to add to their basketTrip assurance through a replenished sales floor

　　Deliver a consistent sales floor experience

　　Build customer connections with a greeting and execute an authentic hospitality experienceSupport sales floor, fitting room, point of sale, and operational processes, as requiredOmni, Freight flow process oversightEnsure all customers feel respected, appreciated and rewarded.

　　Build trust to solve the customer shopping needs

　　Leverage omni channel offerings to deliver a frictionless customer experienceAccurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS

　　Build rapport and make a genuine connection with the customer

　　Acknowledge and assist customers through our company programsComplete transactions accurately and efficiently while engaging customers

　　Be a savings consultant to help customers save with a Kohl's Card

　　Converts, opens and activates Kohl's Card applicationsTrains associates to maximize credit and loyalty conversion performance and customer experienceObserves associate performance and provides feedback in partnership with Assistant Manager/Store ManagerOversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)Courteous and responsive to requests and questionsOnboard, train and develop associates

　　Essential Functions

　　The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions. The company may revise this job description from time to time.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

　　Ability to perform the Key AccountabilitiesAbility to maintain prompt and regular attendance as set by the company.Ability to comply with dress code requirements.Ability to learn and comply with all company policies,procedures, standards and guidelines.Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.Ability to work as part of a team and interact effectively with others.Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.Ability to satisfactorily complete company training programs.Basic math and reading skills, legible handwriting, and basic computer operation.Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.Availability to work days, nights, and weekends.Perform work in accordance with the Physical Requirements section.

　　Physical Requirements

　　Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).Ability to visually verify information and locate and inspect merchandise.Ability to wear a face mask or covering and other personal protective equipment.Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.

　　Preferred Qualifications

　　Must be at least 18 years of age or olderWritten and verbal communication skills with the ability to influence in a clear and concise mannerNaturally curious; desire to learnCommitment to valuing diversity and contributing to an inclusive work environment

　　Pay Range: $23.50 - $36.45

　　Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).