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　　Job Description

　　Who We Are

　　Chegg Skills/Thinkful is a new type of school that brings high-growthtech careers to ambitious people everywhere. We provide 1-on-1 learningthrough our network of industry experts, hiring partners, and onlineplatform to deliver a structured and flexible education to help upskilland reskill the workforce. We offer programs in tech and tech adjacentfields, such as AI, cybersecurity, web development, data science, dataanalytics, UX design, and project management, as well as power skillsand leadership disciplines like sales and frontline management.

　　Job Description

　　We are looking for a Frontline Management subject matterexpert/curriculum writer to join us in creating curriculum content onthe topic of Frontline Management. In this role, you will work with anInstructional Designer to produce written content for curriculumdesigns, images, videos, assessments, learning objectives, and othereducational content to support student learning. These materials will beused to support our students as they master the core skills of FrontlineManagement.

　　Our Talent Pool

　　Our talent pool is for qualified candidates not necessarily seekingimmediate employment however, open to being considered for a positionwhen it becomes available. There is no need to follow-up on yourapplication. Our recruiters will review resumes on a regular basis todetermine and notify candidates if their qualifications match therequirements for the role.

　　Responsibilities

　　Consistently deliver content that meets set criteria and is on timeto support our program launch roadmapCreate new and revised lesson content for the online programcurriculum{=html}<>- Use AI platforms like ChatGPT to generate content and then review and validate that content for accuracy and relevance- Validate and refine the list of objectives, skills, and topics taught in the curriculum- Create assets to support lesson plans, student activities, and written curriculum content such as:

　　{=html}<>- Formative and summative assessments- Individual projects and presentations

　　{=html}<>- Video scripts for topic and demonstration videos- Visual assets and/or reference images (diagrams, charts) and sample templates as needed

　　{=html}<>- Iterate on deliverables based on user and instructional design feedback

　　Requirements

　　3+ years of hands-on experience in a frontline managerial role inretail, food service, hospitality, or related industries{=html}<>- Experience managing a team of 5+ frontline workers- Demonstrated subject matter expertise with an emphasis in:

　　{=html}<>- Recruiting and managing a diverse workforce- Leading and motivating a team- Navigating difficult conversations with employees and customers

　　{=html}<>- Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through)- Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way, and can appropriately scaffold content for beginners)- Comfort with scripting and recording demo videos- Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through.- Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel)

　　{=html}<>- Ideally available 20-40 hours per week, but do not hesitate to apply if you have less availability

　　Ideal Skills

　　Previous experience developing frontline management curriculum foradults in topics related to:{=html}<>- Cultivating a healthy team culture- Providing outstanding customer service

　　{=html}<>- Experience in Instructional Design- Experience with Adult Learning Theories- Experience using AI platforms like ChatGPT- Experience using project management software like Jira- Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos)

　　{=html}<>- Editorial experience and skills

　　Compensation and Benefits

　　Compensation range between \$40-\$120/hour. Final rate will bedetermined at hire, and will depend on many factors, includingprogram domain, market demand, expertise, location, etc.Contract position with a collaborative teamAbility to work remotely with flexible hoursWhy do we exist?

　　Students a