Dakota Eye Institute is a multi-specialty group of board-certified ophthalmologists, optometrists and professional staff dedicated in providing the highest quality eyecare, exceptional service, and compassion and respect to all whom we serve.We are committed to providing our staff with an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.

　　We are currently seeking a full-time Revenue Cycle Supervisor to join our team in Bismarck to support our Reception and Call Center Teams.In the role of Revenue Cycle Supervisor you are responsible for leading the reception and call center teams in daily functions and monitoring the daily activities of the departments including workflow, scheduling, staffing coverage, resources, patient communications, and standards of patient care and practices.

　　Job Responsibilities

　　Leads front office and patient communications functions, which may include check in, check out, patient scheduling, phone support, and assisting with electronic health record (EHR) issues.

　　Monitors the daily activities of the departments including staffing coverage, departmental workflow, resources, and functional tasks

　　Monitors administrative and operations activities to ensure work is being done within defined regulatory requirements, policies, and procedures

　　Assists Manager in roll out of departmental plans and departmental communication to achieve company and departmental goals

　　Works through conflict resolution in combination with support from Manager and Human Resources

　　Assists Manager with organizing and leading departmental meetings, utilizing departmental Leads as necessary to also lead these meetings

　　Assists Manager with performance reviews

　　Assists Manager in interviewing new staff members and reviewing candidates

　　Organizes new hire training and onboarding plans and monitors progress

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　　```- Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction

　　Interprets data and assists Manager in running, completing, and monitoring reports and auditing charts

　　Leads cross-functional teams to resolve issues, change management and improvement of processes

　　Adheres to deadlines and budgetary limits

　　Motivates staff and provides direction as necessary

　　Communicates with staff effectively and efficiently

　　Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving

　　Maintains excellent communication with Manager

　　Knowledge, Skills and Abilities

　　High School Diploma or equivalent required; Associate's degree in a healthcare or business-related field is preferred

　　A minimum of three years of related experience

　　Training or experience in leading staff

　　Experience and proficiency in working with an Electronic Health Record system is desired

　　Strong patient service orientation with focus on quality care

　　Ability to troubleshoot and problem solve issues

　　Strong quality assurance and critical thinking skills

　　Excellent interpersonal and communication skills

　　Strong organization skills with attention to detail

　　Able to maintain confidentiality

　　Serves as a role model to staff

　　Physical Abilities

　　Ability to sit or stand for 8 hours.

　　Ability to effectively communicate with co-workers, physicians, patients, in person, by telephone, and by email.

　　Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.

　　Use of standard office equipment, including computer, telephone, calculator, copier , and fax.

　　Work Schedule:Monday - Friday (8:00 AM to 5:00 PM, with some flexibility)

　　Benefits

　　401(k) with a generous employer contribution

　　Health and Dental Insurance with employer premium contribution

　　H.S.A. with an employer contribution

　　Vision Benefits

　　Long Term Disability Insurance - Employer Paid

　　Paid Holidays

　　Paid Time Away

　　Continuing Education

　　And more!

　　Pay Range: $24.00 to $36.00/hour

　　To apply for this opportunity, visit our website at http://www.dakotaeye.com/about/job-openings and complete the job application. If selected to move into our interviewing process, you will be provided with a link to a one way video interview. Please watch your email for follow up communication pertaining to your application.