JOB REQUIREMENTS: To oversee the day-to-day operations for the FrontOffice operations. -Responsible for the daily operations of the FrontOffice area. -Achieves appropriate staffing within the departmentutilizing proper interviewing and hiring procedures. -Training andsupervising the Front Office staff in an on-going training program.-Schedule staff consistent with volume of business and guest needs andwithin budgetary guidelines. -Conducts pre-shift and staff meetings.-Ensure that all front office procedures are being performed in anaccurate and timely manner and to establish additional controls asneeded. -Complete departure report and follows up with housekeepingdepartment on last checkouts and stay overs. -Review discrepancy reportfrom Housekeeping; resolves discrepancies. -Assist the guests withpertinent information concerning the resort\'s accommodations, servicesand features, handles special requests, and resolves complaints. -Runsdaily system reports, i.e., arrivals, departures, occupancy, housecounts, etc., and distributes according to established guidelines.-Performs shift closing procedures and reviews all work performed duringthe shift. -Interfaces with Audit shift and housekeeping to ensure acontinuous and smooth-running operation. -Ensures that all problems,complaints, and special instructions are logged in the Front Office.-Sells the resort in the most efficient way, maximizing occupancy andaverage rate in order to surpass budgeted objectives. -Supervises theassignment of rooms; pre-blocks and assigns all V.I.P. and special roomrequests on a daily basis. -Performs special projects and assignments inrelationship to the Front Office needs. -Performs the duties of Manageron Duty (MOD) as assigned. To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.***** OTHER EXPERIENCE AND QUALIFICATIONS: -High school diploma orequivalent -College degree or equivalent -Extensive knowledge of resortproperty management systems -Minimum two years of experience as anAssistant Front Office Manager with training in reservations-Proficiency in Springer Miller, Microsoft Word and Excel -ValidDriver\'s License While performing the duties of this job, the employeeis regularly required to sit and/or stand; use hands to finger, hands tofeel; and reach with hands and arms. The employee frequently is requiredto walk; and talk or hear. The employee must frequently lift and/or moveup to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision anddistance vision. The position is indoors; and is exposed to hot, humidand/or cold conditions at times. The noise level in the work environmentis usually moderate. The staff member will work in a high traffic/highvolume business environment and will be required to spend a majority oftheir time at their desk and/or on the their feet. *****APPLICATION INSTRUCTIONS: Apply Online:www.lakelawnresort.com/info/careers/