Careers with MedExpress . At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.

　　As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!

　　Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is South Charleston, WV, though you may also operate in other local work sites on an as needed basis.

　　Location: 4812 Maccorkle Ave. SW Charleston, WV 25309

　　Status: Full-Time

　　Schedule: Three 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week

　　Specialty: MedExpress Urgent Care

　　Hours may include rotating weekends/holidays and may vary with patient volume and business need.

　　Primary Responsibilities:

　　Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area

　　Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process

　　Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation

　　Collect all insurance information, verify patient demographics, process payments, and complete phone sheets

　　Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. In addition, you may receive:

　　Hourly rate incentives (Flex Pay, Standby Pay)

　　Paid Time Off which you start to accrue with your first pay period

　　Career development and training for other roles you may be interested in

　　Medical Plan options, Dental, Vision, Life & AD&D Insurance

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Required Qualifications:

　　High School Diploma or equivalency (GED)

　　1+ years of customer service OR experience in a medical office setting

　　Experience with basic computer software and the ability to learn electronic medical records

　　Preferred Qualifications:

　　Understanding of occupational medicine and/or urgent care

　　Experience collecting health insurance information and/or processing patient payments

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.