Company Description

　　For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

　　Job Description

　　The Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be responsible for both administrative and guest related issues. These experiences will refine and develop the skills necessary for agents to assume a Front Office management role. This position will work closely with the RM’s on duty, primarily the Front Arm, and become a primary resource for them. This will allow the RM to step away from a “Checklist task orientated” day and focus on the managerial aspects of the job.

　　· Provide effective, fast service in a friendly manner

　　· Check-in / out hotel guests

　　· Ensure the highest level of guest satisfaction

　　· Ensure room change slips are filled out accurately

　　· Deal effectively with any guest comments and or / complaints

　　· Assist with the sell strategy on sold out nights/ Manage and balance daily room

　　inventory

　　· Assist with daily VIP’s and group arrivals

　　· Monitor, process and track daily “no shows’

　　· Conduct Royal Reviews to ensure standards are met

　　· Send out package report and action any special amenities associated with packages

　　· Ensure daily departures and arrivals are reviewed VIP’s and groups

　　· Ensure site rooms are on OOO status and communicate by email to the #RYH D-list

　　· Assist with emergency procedures

　　· Other responsibilities connected with Front Office may be required

　　· Observe, predict and respond to Front Office operation and Hotel activity

　　· Daily checklist is completed according to department standards

　　Qualifications

　　Qualifications:

　　Proven leadership, development and delegating skills in similar position a strong asset.

　　Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence.

　　Post-Secondary School Education with Diploma in Hotel Management an asset.

　　Second or third language an asset.

　　Professional manner, outgoing personality, and ability to work on own initiative.

　　Ability to handle day-to-day operations of a Front Desk with excellent business.

　　Physical Aspects of Position include but are not limited to the following:

　　Constant standing and walking throughout shift.

　　Frequent lifting and carrying up to 30 lbs.

　　Constant kneeling, pushing, pulling, lifting.

　　Frequent ascending or descending ladders, stairs and ramps.

　　Visa Requirements: Must already be legally permitted to work in Canada.

　　Additional Information

　　Accor Employee Travel Discount Program

　　On-shift hot or cold meal in The Hive Cafeteria 

　　Employee Assistance Program (EAP)

　　Extended healthcare plan coverage

　　Opportunity to develop your talent and grow within the Company and across the world!

　　Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21