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Front Desk Clerk
Front Desk Clerk-March 2024
Delavan
Mar 28, 2026
About Front Desk Clerk

  JOB REQUIREMENTS: Greet guests and checking them into the resort andchecking them out. -Check-in and checkout guests. -Approve and processall forms of payment. -Assist guests with directions, reservations,general information and any special requests. -Enter and retrieveinformation re: room rates, billing, etc. on computer system. -Possessesknowledge of all resort services. -Assign rooms -Maintain supplies offorms, brochures, etc. -Convey rates and packages information to guests.-Follow all emergency/fire procedures. -Do all necessary filling whichwill include charge receipts, keys, registration cards, etc. -Answerphone and provide requested information or service and follow through toensure guest satisfaction. -Be sensitive to potential guest problems andtake preventative action. -Prepare, run and distribute reports. -Greetand relate to guest in a courteous and professional manner. -Maintaininventory as needed. -Respond to guest request, needs and/or changes andrelay guest comments to supervisor. -Possesses knowledge of reservationand billing systems. -Maintains and controls room inventory andavailability. -Possesses knowledge of resort products, rates and specialprograms. -Maintains security of guest keys and cash drawer; counts andverifies the cash at the end of each shift. -Performs other relatedduties as assigned by the Front Office Manager and/or Front OfficeSupervisor. To perform this job successfully, an individual must be ableto perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions. ***** OTHEREXPERIENCE AND QUALIFICATIONS: -High school diploma or equivalent-Previous customer service experience preferred but not necessary-Proficiency in Microsoft Excel While performing the duties of this job,the employee is regularly required to stand; use hands to finger, handsto feel; and reach with hands and arms. The employee frequently isrequired to walk; and talk or hear. The employee must frequently liftand/or move up to 10 pounds and occasionally lift and/or move up to 50pounds. Specific vision abilities required by this job include closevision and distance vision. The position is indoors; and is exposed tohot, humid and/or cold conditions at times. The noise level in the workenvironment is usually moderate. The staff member will work in a hightraffic/high volume business environment and will be required to spend amajority of their time on their feet. ***** APPLICATIONINSTRUCTIONS: Apply Online: https://www.lakelawnresort.com/info/careers/

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