Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Customer Service Associate is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email, Esker, EDI and Salesforce.

RESPONSIBILITIES:

Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)

Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America’s SAP ERP system

Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution

Communicate with supervisor to ensure daily order processing requirements are met

Execute applicable Quality System processes

Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:

Must possess at least College/Bachelor’s Degree

Minimum 1-2 year(s) experience in a related field required

Knowledge of SAP or ERP applications preferred

PREFERRED QUALIFICATIONS:

Must be proficient in MS Office including Excel, Word and Outlook

Must have good keyboarding and typing skills

Must have data entry experience

Must be able to multi-task and meet deadlines

Must be able to communicate professionally

Must be willing to work night shift

COMPETENCIES:

Customer Focus

Functional/Technical Skills

Priority Setting

Problem Solving

Process Management

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email [email protected]