Description

　　eProductivity Software (ePS), headquartered in Pittsburgh, PA ,  is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. For more information, visit us at www.epssw.com .

　　ePS is hiring for a Team Lead, Professional Services North America to join eProductivitySoftware - YOU CAN BE LOCATED ANYWHERE IN THE US WITH ACCESS TO A MAJOR AIRPORT - Up to 30 % travel (domestic primarily).

　　Position Overview:

　　The Team Lead, Professional Services North America supports the Manager, Professional Services North America in guiding the team of professionals to deliver end to end software solutions built around our Enterprise Resource Planning, Management information systems and enabling applications. Our customers include a broad section of the industry from the largest multinational companies to mid-size operations. We are seeking an energetic leader who is passionate about customer success and solution delivery.

　　Job Description:

　　Oversee a virtual team, contributing to the team growth and maintaining consistency in solution delivery practices

　　Coaches the solution delivery team members to achieve their utilization goals, focusing on onboarding and cross-training methodologies

　　Develop and deliver Consulting Services for eProductivity Software to the packaging industry.

　　Develops and maintains relationships with key stakeholders, internally and customer, to realize customers KPIs

　　Provide exceptional, high customer satisfaction and enhance the relationship between the Professional Services Team and EPS’s clients.

　　Prepares/Reviews Statement of Work for sales opportunities

　　Serves as an escalation point to resolve client issues, including scope management

　　Works closely between cross-functional departments to meet client needs

　　Utilizes eProductivity Software consulting methodology and documentation to ensure ERP and industry-specific knowledge transfer

　　Job Requirements:

　　5+ years’ experience leading complex ERP projects, within a Manufacturing/ Packaging industry

　　1 to 3 years’ experience leading a customer facing team with demonstrated effective coaching skills

　　Excellent interpersonal skills including cross collaboration & active listening

　　Ability to work in a fast-paced environment and ability to manage and drive change

　　Ability to influence customers to see value in service offerings, becoming a trusted advisor

　　Travel is up to 30% with preference for candidates who live close to a major airport hub

　　Completed Bachelor’s Degree in a related discipline or equivalent experience may be considered.

　　Proficient in Spanish preferred

　　At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.

　　ePS - Empowering Packaging and Print

　　eProductivity Software is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”

　　Equal Opportunity & Disability Accessibility Statement

　　eProductivity Software LLC (ePS) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

　　ePS is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777. ePS will make determinations on such requests for accommodation or assistance on a case-by-case basis.

　　Pay Transparency Nondiscrimination Provision

　　ePS will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)