Location

　　Rancho Las Palmas Resort & Spa

　　The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

　　Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

　　Responsibilities

　　Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

　　Empathetically listen to guest inquiries and provide appropriate responses

　　Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

　　Block rooms in the computer and follow through on designated requirements

　　Pre-register designated guests and prepare key packets

　　Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

　　Maintain confidentiality of all guests and hotel information

　　Employ attention to detail in order to ensure security of guest room access.

　　Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

　　Maintain guest history files on all guests

　　Accommodate room changes expediently

　　Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Issue safe deposit boxes to guests and ensure security of key

　　Monitor, send and distribute guest faxes

　　Generate, print and distribute daily and weekly reports

　　Resolve discrepancies on the room status report with Housekeeping

　　Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.

　　Qualifications

　　Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

　　Ability to accurately and efficiently input information into computer systems

　　Ability to work cohesively with co-workers both within and outside of your department

　　Ability to compute accurate mathematical calculations

　　Ability to think clearly, quickly and make concise decisions

　　Ability to prioritize, organize and follow up

　　Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

　　Previous customer service experience required

　　Previous hotel front desk experience is strongly preferred

　　Previous cashiering experience is preferred

　　Fluency in a foreign language is preferred

　　Must be able to work weekends and holidays

　　Schedule flexibility strongly preferred.

　　Physical Requirements:

　　Stand or walk for an extended period or for an entire work shift.

　　Requires repetitive motion.

　　Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.

　　Pay: $17.50/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

　　Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

　　Job LocationsUS-CA-Rancho Mirage

　　Posted Date2 weeks ago(1/17/2024 3:26 PM)

　　Requisition ID 2024-103649

　　of Openings 3Category (Portal Searching) Front Office Operations