Description

　　FUNCTION

　　The Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making marketing room reservations.

　　Essential Duties and Responsibilities

　　Greeting, registering, and assigning rooms to hotel guests

　　Verifying guest identification and establishing how the guest will pay for their accommodations

　　Issuing room keys and relay instructions to bellhops

　　Keeping records of room availability and guests’ accounts on computer

　　Computing bills and collecting payments in Visual One

　　Making and confirming reservations

　　Answering PBX calls and routing calls to proper extensions

　　Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex

　　Advising housekeeping staff when rooms have been vacated and are ready for cleaning

　　Contacting housekeeping or maintenance staff when guests report problems

　　Performing simple bookkeeping activities, such as balancing cash accounts

　　Recording guest comments or complaints, referring guest to supervisor if needed

　　Performing other duties as assigned

　　Working Conditions

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

　　The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

　　Machines, Tools, Equipment

　　Telephone system

　　Property Management System

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