Job Description

　　The successful candidate will be responsible for resolving complex and escalated issues with minimal supervision within company guidelines. You will be responsible for mobile application support and providing general customer care.

　　KEY REPONSIBILITIES:

　　   Answer incoming customer phone calls and take appropriate action for each call.

　　   Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

　　   Attend mandatory training sessions to stay updated on product or company policy changes.

　　   Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

　　   Input data into the company computer platform to keep each customer record updated.

　　   Provide mentoring and support to new hires and peer group.

　　   Takes accountability and ownership of issues and resolution with minimal supervision.

　　Skills and Requirements

　　Bilingual in French-Basic customer service experience

　　-High school diploma and higher education

　　-Proficient in Microsoft Office Applications

　　-Strong listening/comprehension skills

　　-Ability to multi-task in a call center environment

　　-Conversational, patient, and confident with a positive attitude

　　-Must be available to work some holidays and weekends as assigned null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].