Job Description

Day-to-day:

We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a Canadian and US products (mortgages, credit cards, loans and lines of credit). You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.

Responsibilities:

Operate on teams and projects based in Canada and the US for mortgages, credit cards, loans and lines of credit (e.g. https://www.bmo.com/main/personal/mortgages/)

Turn complex financial concepts into user-friendly, accessible copy

Deliver marketing/sales copy, UX copy, information architecture, other key artifacts

Work closely with Product Designers, UX researchers, product owners, digital managers, the design system team, and other stakeholders

Pair and collaborate with other designers and content strategists

Conduct heuristic analysis, competitor research, and other forms of research and analysis to inform content strategy

Promote and practice open communication and contribute to a transparent and collaborative team culture

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

2-3 years of experience in UX Writing / Content Design

Figma

Large enterprise experience

CMS experience (Contentful specifically is a major plus)

Agile experience, specifically working with technical stakeholders

Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style

Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user Contentful

Specific experience within banking or other financial institutions

Experience writing marketing/sales copy null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].