French Customer Advisor for Airbnb - Lisbon, Portugal

　　Req ID#: 57912

　　Lisboa, Portugal, PT

　　Job Description:

　　Come and work with us.

　　Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

　　Are you French native or fluent with strong English communication skills?

　　Looking to make your career in a multicultural environment in the sunny and happy Portugal ?

　　So we have the perfect opportunity for you!

　　Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

　　As a customer service specialist in this project, your daily responsibilities will include:

　　Manage hosts and guests queries

　　Being able to present the best available solutions taking advantage of a community marketplace with millions of users

　　Join a specialized and open-mind team that offers support through written communication and phone

　　Meet and exceed our service quality goals, compliance regulations and productivity targets

　　Create amazing experience that people value and we are proud of

　　Be responsible to follow the direction of management and provide feedback

　　To succeed in the role, you will need to have:

　　Native or proficient level of French (C2)

　　Advanced level of English (at least C1) both verbal and written

　　Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

　　Analytical and problem solving skills with strong attention to detail

　　Desire to learn and advance, be a curious investigator and problem solver

　　High-speed internet access and appropriate conditions for remote work

　　Must hold EU citizenship or valid work permit for Portugal

　　Be a local candidate or willing to relocate to Portugal

　　Benefits.

　　Signing bonus

　　Relocation package

　　Competitive wages

　　Paid professional training

　　Employee discounts

　　Private healthcare & dental insurance (after six months of employment)

　　Growth opportunities through various development programs

　　Fun and engaging company-wide initiatives, including our EverBetter wellness program

　　Job stability

　　Life-long skills and experience

　　Excellent work culture

　　Go further with Foundever™

　　We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

　　Apply today!