Description:

　　Provide member service via phone or other media (e.g. email, chat, etc.)

　　Protect and verify identity of caller; review account information for alerts and account irregularities

　　Ensure account and member security by identifying red flags and safeguarding member assets and account information

　　Understand and comply with federal and other regulations relating to financial products and services

　　Analyze, research and resolve problems and discrepancies related to member accounts and/or loans

　　Provide account information and perform basic account transactions

　　Counsel current prospective members about products and services

　　Execute first call resolution; may require research, follow-up, return calls

　　Identify opportunities to cross service products and increase product penetration

　　Initiate fee adjustments and/or other monetary incentives for members within scope of authority

　　Provide account balances and review transactions on member and business accounts

　　Transfer funds on member business accounts, to other members or financial institutions

　　Open new accounts and educate members or potential members on products and services that best meet their needs

　　Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services

　　Reroute members to the appropriate departments as needed

　　Perform other duties as needed or assigned

　　Requirements:

　　Recent customer service experience (preferably in a call center environment) and/or working directly with customers

　　Open attitude and willingness to help others

　　Professional written and verbal communication skills

　　Proficient Data Entry abilities

　　Work Environment:

　　Hybrid work schedule (3 days home & 2 in office)

　　All equipment provided

　　Teleworking expectations apply

　　Hands-on paid subject matter training and development

　　Onsite classroom training and OJT required

　　Room for advancement

　　Campus amenities included

　　Reliable company with strong core values

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.