Job Number 24007069

　　Job Category Rooms & Guest Services Operations

　　Location Fairfield Inn & Suites Baltimore BWI Airport, 1020 Andover Road, Linthicum Heights, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? Y

　　Position Type Management

　　Additional Information : This hotel is owned and operated by an independent franchisee, Tanis Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..

　　JOB SUMMARY

　　We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Front Office Manager, you are responsible for the operations of the Front Office with a primary focus on overall operation at Reception, ensuring the end of the day procedures and subsequent reports are completed accurately and efficiently whereby your role will include key responsibilities such as:

　　•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

　　•Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods

　　•Actively involved in promoting and selling companies loyalty program, Food & Beverage events / in-house facilities and hotel/company partners

　　•Ensure that all accounting and auditing practices are in line with company policies, and governmental requirements and check audits and registration cards before sending them to accounts

　　•Lead and coach the team towards achieving the highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.

　　JOB REQUIREMENT

　　Education, Qualifications & Experiences:

　　You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a Resort Operation.

　　You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.

　　Computer literate and knowledge of Opera will be highly regarded.

　　Knowledge & Competencies:

　　The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results

　　Salary depends on the experience and interview.

　　This company is an equal opportunity employer.

　　frnch1