Job Number 24011747

　　Job Category Event Management

　　Location The Ballantyne a Luxury Collection Hotel Charlotte, 10000 Ballantyne Commons Parkway, Charlotte, North Carolina, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? Y

　　Position Type Management

　　Additional Information: This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

　　Job Summary:

　　We are seeking a highly motivated and experienced Conference Services Manager to join our team.

　　The ideal candidate will be responsible for planning, coordinating, and executing a wide range of events, conferences, and meetings hosted at our luxury collection hotel.

　　The Conference Services Manager will play a crucial role in ensuring that all events run smoothly and exceed the expectations of our esteemed guests.

　　Key Responsibilities:

　　Client Relationships: Build and maintain strong relationships with clients, understanding their needs and ensuring their event requirements are met or exceeded.

　　Event Planning: Collaborate with clients to plan and customize events, meetings, and conferences, including room setups, catering, AV equipment, and other special requests.

　　Communication: Effectively communicate event details and requirements to all relevant departments, such as food and beverage, housekeeping, and audiovisual teams.

　　Execution: Ensure all events run smoothly by coordinating event logistics, overseeing setups, and being on-site to address any last-minute needs or issues.

　　Sales and Upselling: Identify opportunities for upselling additional services, enhancements, and offerings to clients to maximize revenue.

　　Financial Management: Prepare event proposals, contracts, and budgets. Monitor expenses and ensure events are executed within budget.

　　Quality Assurance: Maintain high-quality standards and ensure that our luxury collection hotel delivers a premium experience to all event attendees.

　　Team Management: Lead and motivate a team of event staff to deliver exceptional service, and conduct training as needed.

　　Job Requirements

　　Qualifications:

　　Bachelor's degree in Hospitality, Event Management, or a related field.

　　Minimum of 3 years of experience in event planning and management in a luxury hotel or a similar upscale venue.

　　Exceptional communication and interpersonal skills.

　　Strong organizational and time management skills.

　　Proficiency in event planning software and Microsoft Office applications.

　　Demonstrated ability to work in a fast-paced, high-pressure environment.

　　Knowledge of Marriott International's systems and procedures is a plus.

　　This company is an equal opportunity employer.

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