Description

　　At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

　　We are looking for a Food Safety Operations Manager to join our team. The position will be located in Nashville, TN-United States.

　　Our vision for Food Safety is to support Amazon’s mission of offering the widest selection of products available, while protecting customers from potentially hazardous products. We are looking for a dynamic and organized self-starter to join our Food Safety team, focusing on Distribution and Retail/Grocery Food Safety. This role will own and execute major and high visibility goals and initiatives.

　　The Food Safety Operations Manager is crucial to building new program processes, improving existing processes, and executing program management of food safety and compliance initiatives. The candidate will work cross-functionally with other Food Safety team members, Food Safety consultants, Legal, Operations and Business stakeholders. The candidate should be able to successfully operate with high autonomy, both strategically and tactically.

　　This space has a high degree of ambiguity; the candidate must enjoy solving problems that are novel and have not been solved before. The candidate should be able to demonstrate a strong sense of ownership, a willingness to deep dive and an aptitude for relentlessly inventing solutions. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!

　　Key job responsibilities

　　• Work independently with primary stakeholders to deliver complex medium/large-scale projects end to end

　　• Enable scalable business solutions while prioritizing automation and program improvement;

　　• Design initiatives’ roadmaps for network-wide rollouts;

　　• Design mechanisms to effectively and continuously engage with stakeholders and maintain full visibility on the initiatives progress, blockers and path to resolution;

　　• Gather requirements from business owners, and drive alignment across functions

　　• Collect, analyze, and present data to drive decision making as required;

　　• Drive best-in-class processes and systems implementation, and drive continual improvement;

　　• Develop and enhance Food Safety Operations programs for existing and emerging businesses;

　　• Risk assess retail operational processes, design and execute compliance interventions, leverage auditing mechanisms, and analyze regulatory impacts of business models;

　　• Work with Legal to provide food safety and compliance direction to Operations;

　　• Write policies, standards, and SOPs for existing and emerging businesses; create and implement training programs to drive regulatory compliance execution at the site & network level;

　　• Drive food safety compliance across businesses by using data to identify compliance trends;

　　• Write and edit business review documents to update business stakeholders about Food Safety and Compliance initiatives;

　　• Create and monitor business metrics to track compliance and process effectiveness and define cadence of reporting to businesses and stakeholder groups;

　　A day in the life

　　In this role you will support our Amazon Grocery Logistics Operations team as your primary customer. Daily activities include deep diving data to understand Food Safety compliance trends. You will spend the bulk of your time Optimizing compliance foundations and improving controls of food safety risks and known gaps; leveraging automation to enable the business to scale. This requires collaboration across Operations leadership and other stakeholder teams. You also own resolving complex and network-level Food Safety Escalations (imminent health hazards, regulatory non-compliance, executive-level). You work quickly to unravel the root cause, align with business stakeholders and bridge the gap to mitigate impact to our customer and business.

　　About the team

　　North America Operations Food Safety Team supports Amazon Grocery Logistics, Core Fulfillment, Amazon Fresh and Go Stores, Hub/Grocery and non-Grocery Distribution Centers business sites and Food Safety Programs.The team is composed of three verticals: 1) Operations Management (Network, Site level 2) Central Programs, and 3) Launch & Operations Regulatory. Operations Management is the primary point of contact for business reviews and intakes of process improvements to business models. The Site Support team directly interface and support the sites. Central Programs is responsible for developing, implementing projects, and maintaining programs. Launch & Operations Regulatory is responsible for Food Safety compliance of design standards, launch processes, first and mid-mile food safety regulatory compliance, and regulatory permitting compliance across all food businesses.

　　We are open to hiring candidates to work out of one of the following locations:

　　Nashville, TN, USA | New York, NY, USA | Seattle, WA, USA | Washington, DC, USA

　　Basic Qualifications

　　Bachelor’s Degree in Food Science, Nutrition, Chemistry, Biology, or related field

　　5+ years of experience managing Food Safety and Quality in a large scale retail grocery, food service or manufacturing environment;

　　Knowledge of retail food safety regulations (local, state, FDA, USDA)

　　Preferred Qualifications

　　7+ years of experience managing Food Safety and Quality in a large scale retail or manufacturing environment

　　Experience interacting with the state and local regulators including Department of Health

　　Experience as a food manufacturing QA manager, auditor, or similar function;

　　Experience using and suggesting improvements to product management technology, including Customer Feedback Trending software, Facility Auditing or Response Management software, Supplier Database, or Product Life Cycle Management software;

　　Laboratory testing experience;

　　HACCP plan development experience (basic and/or advanced HACCP training);

　　Online/retail experience;

　　Six Sigma/FMEA experience

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.