Oversees all Beverage operations and Menus in the hotel, service standards in the bars. Ensures that the teams conform to the required standards and meet or exceed guest’s expectation by supervising the daily operations of the bar areas, (order and maintain supplies, review set-up and beverage preparation and service etc.) to ensure compliance with SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality are well maintained.
Completes daily bar inspections; checks overall bar/restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary by monitoring, maintaining and sanitizing the bar areas and equipment to protect the assets and ensure quality service.
Participates in the planning of all beverage lists. Control the beverage cost with all expenses and also checks the accuracy of par stocks.
Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of bar service and preparation with employees by supervising and directing the bar teams including assistant bar manager, bar supervisors, bartenders and baristas on a daily basis.
Meet with the guests to ensure the quality/service of drinks, and to review any changes, issues and/or problems to ensure delivery of a quality product. Attends to guest complaints, requests or inquiries regarding bar and guest services and immediately takes all required corrective measures and guarantee smooth operations.
Interviews and recommends hiring, scheduling, training, developing, empowering, coaching and counseling, resolving problems, and provide open communication.
Be familiar with changes and trends in the competition and the market place.
Implements and enforces safety regulations and house rules.
Understands that there are daily / weekly / monthly reports, presentations and targets to hit.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.