Founded by legendary aviator and industry pioneer, Clay Lacy Aviation has been providing private jet services around the globe since 1968. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, sales, acquisitions, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including fixed-base operations and part 145 repair stations at Van Nuys Airport, John Wayne Airport in Southern California, and Waterbury-Oxford Airport in Connecticut. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.

　　At Clay Lacy Aviation, we are always looking for legendary individuals to come join us in the world of private aviation. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

　　Position Summary

　　Remote home-based

　　Compensation: Annual salary range of $80,000 - $105,000

　　Monday – Friday: hours to be determined, on-call as required

　　The Flight Support Executive will be part of a team responsible for the aircraft owner’s relationship to flight coordination and flight dispatch activities. This role is key in the communication chain between internal and external clients to ensure Part 91 and Part 135 trips are executed in a timely and efficient manner. The full-time exempt position is either based at a corporate office or remote as defined by management and reports to a Manager, Flight Support.

　　Responsibilities

　　Accountable as the primary contact relative to the scheduling and dispatching of aircraft and crew

　　Support team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients

　　Promote and maintain a positive image of Clay Lacy Aviation and adhere to the highest level of ethics whether you are communicating verbally, in writing, or in person

　　Be sensitive to the aircraft owners' needs by using varying degrees of discretion

　　Be a good team member to all customer-facing teams (Flight Crew, Aircraft Manager, Maintenance Manager, FP&A Reps) in support of the responsible, safe, and transparent management of aircraft

　　Coordinate aircraft schedules according to owners requirements, crew availability, mechanical requirements, weather, and government regulation

　　Responsible for the preparation, coordination, and communication of all applicable flight logistics including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analysis, FBO and ramp reservations, etc.

　　Maintain relentless follow-up on all trip details and arrangements

　　Maintain communications with the crew, aircraft owners, and passengers as necessary regarding the status of trip details

　　Support managed account aircraft utilization goals within the team

　　Submit owner approval requests to the appropriate client representative, adhering to guidelines and requirements

　　Greet and assist with departures and arrivals of owner flights and their guests as necessary

　　Ensure compliance with all applicable rules and regulations within the flight support purview

　　Ensure security checks and risk assessments are completed during the flight planning check

　　Serve as liaison between the customer and various internal departments and external vendors, including preparing and maintaining communication between these groups

　　Resolves customer requests, questions, and concerns, which frequently require analysis of situations to determine the best use of resources

　　Participate in OCC AOG or trip interruption resolutions

　　Review the operational status of the fleet and irregular operation {IROP} recovery as well as threat analysis

　　Required to be on a rotating on-call schedule

　　Other duties and tasks as assigned

　　Key Performance Indicators

　　Individual performance to internal and external customer satisfaction

　　Individual performance to established company processes and policy

　　Qualifications

　　Education

　　Bachelor's Degree in Business, Aviation, or Business Management preferred. FAA Dispatchers license preferred.

　　Experience

　　5+ years’ experience in flight coordination, dispatch, charter, and customer service organizations with increasing levels of responsibility.

　　Skills And Abilities

　　Excellent verbal / written communication skills

　　Ability to provide high levels of customer service in a high-stress and constrained environment

　　Must be able to effectively communicate with all levels of CLA Management and its employees along with our customers & vendors

　　Experience in resolving AOG and other trip interruption events

　　Knowledge of a charter business and its components and requirements

　　Entrepreneurial spirit to thrive in a fast-paced and achievement-oriented environment

　　Knowledge of FAR Part 135 and FAR Part 91 operations, restrictions, and requirements

　　Benefits

　　We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

　　Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

　　Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

　　Health Insurance – HMO and PPO options available

　　Dental Insurance – HMO and PPO options available

　　Vision Insurance

　　Life Insurance

　　Paid Vacation/Time Off

　　Paid Sick Time

　　Paid Holidays (9)

　　401K Plan

　　Floating Holidays (2)

　　Pet Insurance

　　Identity Theft Protection Services

　　Employee Discounts to retailers, restaurants, and theme parks

　　Uber for Business

　　Equal Opportunity Employer

　　Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.