A Day in the Life:

　　The primary objective of the Fleet Recovery Agent is to ensure an appropriate and timely resolution to overdue rental contracts is achieved using good judgment in determining, proposing, and executing an appropriate resolution for each customer per established guidelines. The position will also manage the timely recovery of any impounded Hertz vehicle. The rep will utilize a telematics geo-fencing report, contact tow yards, confirm vehicle condition, negotiate a reduction of impound fees, coordinate vehicle pickup through national and local tow vendors, and ensure delivery to the appropriate location.

　　Wage: $20.00/hour

　　What You'll Do

　　Effectively use all available resources to obtain an extension or the return of an overdue vehicle, otherwise resolving overdue contracts on time within established guidelines.

　　Work with the field locations and security managers to resolve overdue contracts.

　　Work efficiently with department resources to reach overdue customers.

　　Effectively use all Hertz systems

　　Follow area-specific guidelines and use judgment to determine the correct Hertz location for vehicle delivery.

　　Ensure all impound information is accurately and timely captured.

　　Maintain and work the Impound mailbox efficiently.

　　Contact the impound lot and negotiate a lower impound fee if needed. Use judgment to reach an agreeable impound fee settlement and request purchase order approval through Oracle procurement.

　　Use Oracle procurement and third-party secondary tow vendor website to order the pick-up and delivery of the vehicle. Ensure all Oracle notifications are worked within three days of receipt.

　　For impounded vehicles on open rental contracts, use the best judgment to determine if the impound charges should be passed to the renter. If so, add the current costs to the rental contract.

　　Contact the field when necessary, to assist with the asset recovery through the entire impound process (notification, assignment, and delivery) to ensure maximum fleet utilization.

　　Follow up with the field and police departments on any impounded vehicles with police/legal holds for expected release dates.

　　Other duties/projects as assigned by supervisor and manager.

　　What We're Looking For

　　College degree preferred or knowledge of back office functionality for 1 year or greater

　　Customer service skills

　　Basic proficiency in negotiation tactics/skills

　　Experience building relationships through collaboration

　　Ability to manage a workload efficiently and independently

　　Basic Computer knowledge.

　　Microsoft Excel.

　　Alphanumeric data entry skills.

　　Good verbal and written communication.

　　Strong verbal and written communication skills.

　　Customer Service orientated.

　　Data Entry.

　　Typing 30 WPM.

　　Flexible to handle any task at a moment’s notice.

　　Bi-lingual is preferred.

　　Positive, adaptable, patient, calm, loyal, responsible

　　What You’ll Get:

　　40% off any standard Hertz Rental  

　　Paid Time Off

　　Medical, Dental & Vision plan options

　　Retirement programs, including 401(k) employer matching

　　Paid Parental Leave & Adoption Assistance

　　Employee Assistance Program for employees & family

　　Educational Reimbursement & Discounts

　　Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

　　Perks & Discounts –Theme Park Tickets, Gym Discounts & more

　　The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

　　US EEO STATEMENT

　　At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

　　Individuals are encouraged to apply for positions because of the characteristics that make them unique.

　　EOE, including disability/veteran