DescriptionAs a First Commonwealth Financial Solutions Specialist I you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Financial Solutions Specialist, you can change people's lives.As a Financial Solutions Center Specialist you are eligible for quarterly sales & service incentives.What Great Looks Like in this Role___________As an FSS I, your days will be divided into 5 essential job functions:1. Champion Operations and Compliance - 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:a. Process daily transactionsb. Have the right conversations around NSF/OD and other fee retentionc. Follow proper cash handling, teller differences and dual control guidelinesd. Always maintain proper cash limits including drawer, vault and total FSC limitse. Complete all required trainings in a timely manner2. Grow Consumer Relationships - 20% of your time will be spent establishing and growing consumer relationships through the following activities:a. Engage in productive conversations on inbound calls and at the drive thrub. Utilize marketing campaigns to inform customers about our productsc. Ask for referrals and advocate for the Refer-A-Friend programd. Partner with your team to uncover additional needs based sales opportunities3. Deepen Consumer Relationships - 20% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:a. Stay connected with customers through onboarding and outbound callingb. Achieve assigned outbound calling expectationsc. Identify partner referrals by asking purposeful questionsd. Uncover non-real estate secured lending opportunities4. Personal Development - 20% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:a. Take ownership of your own developmentb. Progress toward completion of Pathwaysc. Learn BUILD and BUILD 2.0, our sales conversation frameworkd. Become a subject matter expert on our digital productse. Stay informed with Need2Know and First2Know5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind:a. Live our Mission and Core Valuesb. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yesc. Increase the sales effectiveness and efficiency of your team by championing BUILD, the 8 step sales process and conducting consistent outbound callingd. Promptly follow-through and ensure you are the single contact for problem resolutione. Follow the "One to say YES, two to say