The Student is....

　　* The most important person at MTC*

　　Without students, there would be no need for our positions.

　　* ....not a cold enrollment statistic,*

　　But a flesh and blood human being with feelings and emotions like our own.

　　* ...not someone to be tolerated so we can do our thing.*

　　* The student is our thing.*

　　POSITION SUMMARY

　　Under general supervision, assist in the implementation and integrity of support systems within the Financial Aid Office. Provide customer service to internal and external customers by giving relevant information, responding to inquiries, and maintaining communications. In cooperation with the Director of Financial Aid exhibit support for the Financial Aid Office, as well as Marion Technical College (the "College"). 

　　ESSENTIAL JOB DUTIES, FUNCTIONS AND RESPONSIBILITIES

　　Process financial aid and student loan applications. Enter and review data for completeness and accuracy. Process loan applications and document tracking for students and organize prospective student loan packets; assist with monitoring and enforcing Exit Counseling requirements.Coordinate receiving and processing of electronic files essential to the operations of the Financial Aid Office. Optimize turnaround time for applications, data entry, document scanning, operation and quality control of loan applications by utilizing PowerFAIDS, PowerCampus the internet, web-based applications, and other types of related software systems. Re-transmit files, as needed, and mail status letters to students.  Maintain user proficiency for software programs, systems, and databases used by the College.Prepare and transmit files for National Student Loan Data System.Develop a thorough knowledge of federal and state governmental and financial institutions laws and regulations for student financial aid. Attend meetings and training to increase knowledge base on Financial Aid laws, regulations, and changes.  Attend and present Financial Aid information at student/parent information sessions.Provide financial aid advising to students. Assist in performing verifications and corrections of student files, as assigned.Respond to inquiries from students, College employees and customers, while maintaining standards of confidentiality and privacy, in a timely manner; maintain confidentiality in accordance with FERPA, the College, student records, and any other protected documentation.Serve as liaison with students, parents, alumni and College employees and faculty for explaining Financial Aid functions within the realm of Enrollment Services, as a whole. Respond to faculty, staff, and student inquiries regarding policies and procedures for Financial Aid functions.  Adhere to the Financial Aid Code of Conduct.Attend meetings and training to increase knowledge base on Financial Aid laws, regulations, and changes.Provide back-up for VA Certifying OfficialAssist as back-up for area receptionist including receiving and directing incoming phone calls, greeting and directing visitors and students, and responding to general questions.Develop professional opportunities within the scope of work responsibilities and department/college objectives. Demonstrate self-motivation and willing to research and continually update knowledge and skills, as well as provide input and accept additional and changing work responsibilities.Attend on- or off-campus College meetings and serve on departmental and College committees as required or assigned by the supervisor. QUALIFICATIONS

　　Associate's degree in Business, F