Job SummaryWho is Pyrotek?Pyrotek is the most successful global industrial company you've never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!Essential Duties and ResponsibilitiesThis is a remote positionThe Field Technicianwill operate under minimal supervision to provide technical and sales support to customers. Evaluate customer claims for warranty disposition. Schedule and coordinate customer visits and project work to minimize travel expenses and optimize completion dates. Assist Engineering/Manufacturing in design recommendations and new equipment inspections.Essential Functions/ResponsibilitiesPromptly respond to customer and vendor inquiries, and communicate effectively to determine urgency, the type of need, and explain complex issues and resolutions.Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.Precisely inspect and test materials and machinery to ensure correct operations and accordance with all safety regulations and policies.Correctly inspect and verify dimensions of parts to ensure conformance to specifications.Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF Quality Management System.Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions.Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies.Reinforce and assist with continuous improvement efforts in all aspects of design, manufacturing, and customer satisfaction.Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.Provide meaningful support to the global sales team by troubleshooting and making recommendations to repair or replace when working with customers.Ensure adherence to ISO requirements by supporting the quality system through maintenance of an active working knowledge of processes, setting an example by following requirements, and participating in continuous process improvements and internal audits.Efficiently support the installation, commissioning, and/or maintenance of various Pyrotek equipment and systems, as needed.Why work for Pyrotek? Check out our videos!Click theI'm Interestedbutton so our hiring team can review your application and schedule time to speak with you soon!What happens next?Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters.Watch your email for that link!QualificationsEducation/ExperienceFive (5) or more years of hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry.Knowledge/Skills/AbilitiesCore People Skills.Abil