We need a team member...

　　More specifically, we need a Field Tech / Support Desk Tech that is Humble, Hungry, and Smart!

　　Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth.

　　So, what does an IT Field Tech do?

　　The Field Tech provides intermediate analysis and technical help desk support onsite at a client network or by phone and email, leveraging remote desktop technologies as needed to provide first-call resolution. The Field Tech will interface with multiple levels of users including Management, VIP’s and other Technical Staff. The Field Tech will actively communicate with Tier 1 and Tier 3 support levels while providing follow up and status updates until issues are resolved. You’re responsible for remote and onsite service and support needs for our customers. This relates to all technology including workstations, servers, printers, networks and vendor specific hardware and software. You’re also in charge of accurately documenting the performed work in a timely and thorough manner.

　　Requirements

　　Do you have what it takes?

　　Mainly, you need stellar IT skills and the ability to blaze through service issues like a hot knife through a delicious glazed doughnut! Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.

　　You’ll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-‘em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you’re looking for a place where you can constantly learn more, be more and contribute to a team, this is it.

　　Does this sound just like you so far? Okay, good. Read on.

　　Essential Responsibilities include:

　　Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution. Provides IT support relating to technical issues involving both Microsoft’s core business applications and Mac environments, as well as virtual environments built on Citrix, Microsoft and VMware.

　　Support services for Microsoft related technologies: M365, O365, Windows Server, Exchange, SQL, SharePoint, etc.

　　Customarily resolves issues related to desktop hardware and software, server diagnostics, third-party web-based applications and printers. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. System documentation to include system reviews and recommendations.

　　Communicates with customers as needed to keep them informed of incident progress; notifies customers of impending changes or agreed outages. Escalates issues to higher level support as appropriate. Assists Field Technicians in their duties as needed and provides project support.

　　Travels to customer sites to perform work when appropriate (company vehicle provided).

　　Maintains familiarity with industry best practices. Works with our Service Coordinator to maintain efficient schedules and time utilization. Documents work and tracks time thoroughly and accurately. Utilizes Autotask ticket management to categorize, prioritize and update incident status. Communicate effectively with customers and the Service Team. Actively participates in team and company meetings.

　　Performs other duties as requested to ensure that service delivery commitments are met.

　　Requirements

　　High School Diploma or equivalent

　　3–5 years customer service (Phone or Email) or technical experience

　　Experience with the following technologies:

　　Meraki / Sophos firewalls

　　Networking and VLANs

　　Exchange , O365 and Remote Desktop / Terminal Server

　　Networks

　　Familiar Microsoft Windows Server 2012, 2016, 2019, 2022

　　PREFERRED:

　　Dell Hardware and Servers

　　Microsoft Certified Professional (MCP)

　　Security + Certification

　　Network + Certification

　　A+ Certification

　　Physical activity of this position:

　　Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion.

　　Physical requirements of this position:

　　Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

　　Visual acuity requirements:

　　The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time.

　　Benefits

　　Company subsidized medical, dental and vision insurance

　　PTO

　　Paid parental leave

　　COMPENSATION

　　Hourly Pay of $18/hr. to $27/hr. + Overtime and Bonus. Based on skill set and effectiveness.