DescriptionWho We Are:Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical, and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.Key Responsibilities and Expectations:Integrated Power Services (IPS) is looking for a dedicated Field Service Administrative Coordinator. The Field Service Administrative Coordinator will have the responsibility for administrative support of the field service effort across the region. This position will also support the field service lead technician and/or regional manager in customer planning and follow up.Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforceEnsure the customer, industry and IPS training requirements are maintained for all team members.Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involvedPerform VOC review with customers to continuously improve customer experience and drive value for IPSCreate quotes for Field Service Manager/lead technician, AGM reviewEnsure pricing and work order is correct before sending to Sales department for reviewAbility to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customersSchedule and coordinate safety trainingEnsure daily, weekly, monthly, and annual inspections and audits are completedRe-enforce the safety policies, guidelines, and proceduresEnsure the field service reports are completed and delivered to customers in a timely mannerMaintain relevant logs and documentationWork with customer and seller to receive PO for jobsProcess job cost detail report when job is completed, labor, labor, materials, verify all reports, required data is documented and saved on server.Work with financial coordinator for invoicing.Qualifications and Competencies:Technical background with electrical and/or mechanical products preferred.3 or more years of customer service experience in an industrial environment or equivalent education preferred.Excellent interpersonal skills, including the ability to build rapport with current and potential customers.Critical attention to detailExcellent communication skills, both oral and written.Ability to understand, perform and retain various job-related training.Flexible with hours, overtime, and some weekend work.Proficient in MS Office suiteBenefits:Paid Time Off401k Employer MatchOn-the-job TrainingTuition Reimbursement ProgramMedical, Dental and Vision plansSafety shoe & glasses reimbursementAnd more!Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.