Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

　　Job Summary

　　The Field Service Technician IV Lead serves as escalation point to handle advanced technician assignments including testing and implementation of new products, as well as complex tasks and escalations. Under minimal supervision, will provide effective guidance and support for all high-level projects and assignments. Serves are the contact point for the supervisor to ensure smooth operations and effective collaboration for field assignments and supports and mentors lower level technicians. The Field Service Technician IV Lead will help deliver high quality control and will work on non-routine and complex assignments that are varied in nature. This position will also perform advanced troubleshooting at time of installation and on scheduled service calls.

　　Responsibilities

　　This position will perform advanced troubleshooting at time of installation and on scheduled service calls.Provides guidance and assistance to technician level BBTIII and below.Ability to perform complex residential and commercial installation and service.Installs, tests, and services complex services that could include but not limited to: home security, fire alarms, commercial data, PON, commercial phone, static IP and PRIInstallation and configuration of NexGen and other Bulk account networks.Collaborate with colleagues from all departments to improve efficiency, overall service delivery.Provides training updates and reports to the supervisor, identifying possible knowledge gapsMust be able to demonstrate positive leadership skillsMust be flexible in taking on multiple and varied assignmentsActs in a lead role to effectively manage company escalations and customer complaints.

　　Qualifications

　　Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligibleHigh School Diploma or equivalentAppropriate valid driver's license and driving record within Company standardsIn-depth knowledge of performance metricsProficient with computer software specifically the Microsoft office software (Word, Excel, Outlook)Ability to analyze problems using advance tools and test equipmentExcellent communication and leadership skills with the ability to speak in front of a groupDemonstrated organizational and time-management skillsProven track record of effective decision-making skillsHome security installation experience preferredProven work experience as a team leader preferredCapable to work in all associate field conditions both indoor and outdoor.Work, including travel, outdoors in adverse weather conditions day or nightAn "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

　　Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

　　Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

　　This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$52,685.00-$86,554.00/year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

　　Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review ourfor further details.

　　We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly