Field Service Technician II

　　Location NH, Claremont

　　Department Field Support

　　Employment Type Full Time

　　Have you ever used the self-checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

　　We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

　　Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

　　If you are interested in making a global impact, we are looking for a full-time Field Service Technician II to join us and cover the Southern NH and the NorthShore of MA.

　　The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in New Hampshire. The individual will work in coordination with sales and service at their branch.

　　Responsibilities and Duties:

　　Service, upgrade and perform preventative maintenance on company equipment

　　Travel by vehicle on a daily basis to client sites

　　Work with branch employees to satisfy client needs

　　Address customer service requests within the specified contract response time

　　Extended Hours Coverage periods and ‘On-Call’ duty where applicable

　　Safeguard and Maintain a balanced vehicle stock parts inventory

　　Upkeep and cleanliness of company issued vehicle including scheduled service intervals

　　Safeguarding of any company issued assets including tablet computer and mobile phone

　　All other duties as required

　　Job Requirements :

　　3+ years of working in Technical Service position or similar background

　　Impeccable Integrity

　　Must be able to gain access to highly secured environments

　　Occupational licenses may be necessary to obtain depending on territory/accounts

　　Strong electromechanical aptitude

　　Excellent verbal and written communication skills, including a positive attitude

　　Strong Attention to details - able to proof their own work

　　Proficient in iOS, MS Office applications and Windows OS

　　Personable, approachable and able to work easily with others at all levels

　　Excellent ‘customer first’ communications skills

　　Extroverted and positive personality even in the most dire situations

　　Strong tendency to read and respond to body language and verbal cues

　　Tenacious and has the creativity and determination to continue with even the most difficult assignments

　　Exceptionally well organized and able to prioritize their work

　　Ability to set and track goals for themselves

　　Ability to multi-task and work on more than one project at a time

　　Ability to initiate and follow through on assignments without any coaching and work as a proactive team player

　　Able to commit to and meet project deadlines

　　Qualifications and Required Skills:

　　Required to travel, drive and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.

　　Some long drive times are encountered depending on geographical territory covered

　　Available for periodic travel to Corporate Office for training classes

　　Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites

　　The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time

　　Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment

　　Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

　　Ability to stand for long periods up to 75% of the time while servicing some equipment

　　Key Attributes for Success:

　　High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities

　　Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment

　　Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities

　　Results and people oriented with sound judgment—ability to balance other business considerations

　　Team player – able to work in a matrix organization

　　Excellent communication skills verbally and in writing

　　We offer:

　　Competitive salaries

　　Paid time off

　　Sick time off

　　Medical, dental, & vision insurance

　　Flexible spending accounts

　　Life insurance and disability benefits

　　401K with Company contribution

　　Community involvement

　　Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .

　　Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

　　#CPI #LI-DS1 # REMOTE