Field Service Technician

　　General Information

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　　City

　　Nottingham

　　State/Province

　　Nottinghamshire

　　Country

　　United Kingdom

　　Department

　　Technical Customer Services

　　Date

　　Tuesday, February 20, 2024

　　Working time

　　Full-time

　　Ref#

　　20032118

　　Job Level

　　Individual Contributor

　　Job Type

　　Experienced

　　Job Field

　　Technical Customer Services

　　Seniority Level

　　Entry Level

　　Description & Requirement

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　　About Xerox Holdings Corporation

　　At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.

　　Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)

　　SUMMARY:

　　Responsible for the maintenance and repair of Xerox and/or third-party products from Toshiba, Kyocera, Epson & Ricoh, whilst having the basic ability to resolve networking and operating system issues.

　　PURPOSE:

　　Working remotely, you will be required to solve technical hardware & software problems at customer sites, whilst liaising closely with the client to ensure total satisfaction. Optimise workload & costs in line with planned targets and guidelines set by the business and/or your line manager

　　The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager

　　Internal relationships include line manager & scheduling team.

　　External relationships include customers.

　　PRIMARY RESPONSIBILITIES:

　　Provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family.

　　Provide installations and de-installations of Xerox & third party products within agreed customer timeframes in order to meet contractual agreements.

　　Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox.

　　Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines.

　　Actively communicate with colleagues to share technical information in the correct way.

　　Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction.

　　CANDIDATE BACKGROUND - SKILLS & QUALIFICATIONS:

　　MINIMUM -

　　Good knowledge of the English language

　　Developed analytical skills

　　Skills in the use of electronical diagnostic tools, such as multi meter’s

　　Customer focused mentality

　　Developed communicative and reporting skills

　　Willing to work flexibly

　　PREFERRED -

　　Experience in a field service role within the reprographics sector

　　Manufacturer trained on any of the following: Xerox, Toshiba, Epson, Kyocera, Ricoh

　　Follow-up courses, including communication, customer handling skills.

　　Knowledge in the field of computers, networks, data communication and colour knowledge (if relevant for the product portfolio).

　　#LI-CB1

　　Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.