About JLG, an Oshkosh company

　　JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　These duties are not meant to be all-inclusive and other duties may be assigned.

　　Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc

　　When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site

　　Be available to travel including overnight accommodation when requested

　　Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner

　　Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote

　　Providing a superior level of customer service

　　Liaising with technical support including the interpretation of manuals where required

　　Conduct van audits and stock takes

　　General administrative duties relevant to the role including entering accurate job notes

　　Generating sales and service leads where possible and collaborating with the team

　　Maintain personal retail labour utilization rates as per target

　　As a Field Service Technician you are also required to carry out general duties from time to time as requested by management

　　MINIMUM QUALIFICATIONS:

　　Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous

　　Ability to effectively communicate both written and verbal

　　Ability to establish rapport with internal and external customers

　　Drivers licence

　　Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities

　　Ability to travel 25%

　　PREFERRED QUALIFICATIONS:

　　Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field

　　Strong organizational skills with exceptional follow through and attention to detail.

　　Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.

　　Ability to work in a fast-paced environment where requirements are constantly changing.

　　Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email

　　Working at heights license