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Field Service Technician
Field Service Technician-May 2024
Roanoke
May 2, 2025
ABOUT NIELSEN
We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it.
10,000+ employees
Client Services
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About Field Service Technician

  At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

  Nielsen - HIRING IMMEDIATELY!

  What are some Field Service Technicians Responsibilities:

  Establish and maintain long term relationships with assigned Nielsen Families/Households

  Install Nielsen measurement equipment in newly assigned Nielsen Families/Households

  Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

  Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

  Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

  Accurately collect and report demographics and audience information using Nielsen proprietary software

  Educate and coach Panel Members on proper operation and usage of Nielsen equipment

  Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

  What are the qualifications:

  Ability to bend and lift television sets.

  Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge

  Superior customer service skills

  Organizational and time management skills

  Identify problems and troubleshoot data/equipment

  Minimum High School Diploma/GED OR 2+ years equivalent work experience

  Must have a valid Driver’s License

  Physical Demands: The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people’s homes.

  Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes.

  Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray.

  Physical Requirements

  Travel Locally for up to 50%of the time

  Driving for up to 8 hours per day

  Standing for up to 6 hours per day

  Kneeling for up to 2 hours per day

  Ability to climb stairs

  Ability to walk half of a mile

  Ability to work in all seasons and inclement weather

  Ability to lift up to 30lbs

  Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

  A reasonable estimate of salary for a new employee to be offered this role would be $42,500, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen is committed to hiring and retaining a diverse workforce.

  Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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