Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.In this role you will:Perform all duties of the Service Tech 2 roleDiagnose and resolve complex hardware, software, and connectivity problemsResolve difficult and escalated issues to achieve customer satisfactionServe as a Product Specialist on Production Equipment and/or Network ConnectivityWork directly with manufacturer's support representatives as need to provide support resolutionAssist in mentoring and training of techniciansServe as a "team lead" in the absence of a Field ManagerYou should have:High school diploma or equivalentDemonstrate proficiency on production machines and/or network connectivityExcellent organizational skillsExcellent verbal and written communication skillsProficient use of company-provided technology such as: laptops, smartphones, and software applicationsAbility to pass drug screenings and background checks as requiredAbility to lift 75 poundsMaintain a valid driver's license and appropriate auto insurance as dictated by state requirementsAccess to reliable vehicle with secure storage for all company issued propertyPreferred Qualifications:Advanced understanding of electronics and mechanical systemsAdvanced understanding of network connectivityProduction experienceThe Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more!The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.