Job Description Summary

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

　　Responsibilities

　　Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem.Performs reactive/proactive Preventive Maintenance as assignedHandles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department managementInterviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problemLogs and tracks all service order activity in CRM, maintains history records and related problem documentationConsults with advanced team members and their liaisons to understand software and hardware errorsNotifies appropriate internal personnel of issues at a particular accountEnsures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as requiredManages parts per the parts management policy and proceduresPerforms other duties as assigned

　　Qualifications

　　Must be flexible with shift coverage in a 24x7 environmentAssociates degree in computer related field or equivalent experience preferredMust possess and maintain a valid driver's license and meet BD's auto safety standardsExcellent verbal and written customer service, telephone, troubleshooting and communication skillsMust be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and liftingMust provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

　　For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

　　Why Join Us?

　　A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　To learn more about BD visit https://bd.com/careers

　　Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

　　Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

　　Primary Work Location

　　CAN Mississauga - Millcreek Drive

　　Additional Locations

　　CAN Mississauga - Derry Road West

　　Work Shift