This position is for a Field Service Representative position with a company located in Jackson, Mississippi.

　　Summary: This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

　　Duties and Responsibilities Include: As a Field Service Representative, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, and field modification of equipment. Problem solving with customers, electricians, sales partners, technical support, District Service. Completion of field service reports, expense reports, preventive maintenance, and startup data sheets. Manager and/or Regional Service Director to resolve complex escalated issues. Continuous learning and training on various products both in the field and in the classroom. On some days, you may even: Travel throughout the region for local customer support or even countrywide travel. Assist the Field Project Manager on larger system startups. Act on behalf of the District Service Manager to resolve operational issues as required.

　　Requirements and Qualifications Include: This may be the next step in your career journey if you have: An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training. Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components. 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment. 2+ years in Field Services or equivalent industry experience. Safe driving and vehicle operations skills. Skilled at utilizing test and diagnostic equipment. Experience reading and interpreting schematics, drawings, and theory of operation manuals. The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.  The capacity to move service equipment weighing up to 50 pounds.

　　An Equal Employment Opportunity.