Join MultiPro Property Solutions and revolutionize the way multifamily properties are serviced. As a leader in the industry, we understand the ongoing challenges faced by property owners, managers, and maintenance staff. Our nationwide, comprehensive solution offers an unparalleled approach to maintaining high revenues, minimizing costs, and ensuring resident satisfaction. With a broad range of offerings, including make-ready services, we guarantee efficient and timely completion of multifamily property projects. Don't miss this opportunity to be part of a team that is transforming the multifamily property industry and making a real impact.

　　The Field Service Manager is a key role reporting to the Operations Manager. As the Field Service Manager, you will have the opportunity to oversee and support field service operations in an assigned territory consisting of approximately 20-40 apartment communities. Your primary responsibility will be to ensure the successful deployment and quality of field services, including the careful selection of qualified independent contractors to join our network. In addition, you will play a crucial role in prioritizing the safety of our associates and delivering outstanding customer satisfaction.

　　Collaboration will be a key aspect of your role, as you will work closely with the Sales and Operations Management team. Together, you will establish strong partnerships within a defined portfolio of our client's property managers, maintenance managers, and other staff members. Your primary objectives will include ensuring adherence to project specifications, achieving on-time and high-quality ticket completion, and effectively managing change orders and approvals to drive customer satisfaction and reach the revenue goals of the branch.

　　The ideal candidate for this position will possess a customer service-oriented mindset and a strong desire for growth. A proven track record in managing field labor and construction services for multiple clients will be highly valued. Given the nature of the role, daily face-to-face customer interaction is expected, requiring excellent interpersonal and communication skills.

　　Salary range: $ 55,000 - $65,000

　　Bonus: 10%

　　Auto allowance: As part of our auto allowance reimbursement program, you will be eligible to receive a fixed bi-weekly contribution, in addition to monthly variable mileage reimbursement.

　　Essential job duties:

　　Responsible for managing projects for requested services of approximately 20-40 apartment communities as needed and assigned

　　Responsible for identifying, selecting, and onboarding qualified independent contractors to build a bench in advance of capacity

　　Update, distribute, and ensure the daily schedule needs are being managed and completed in a timely and satisfactory manner

　　Coordinate with apartment community staff and independent contractors to meet client expectations

　　Walk jobsites to ensure service compliance to customer requirements, leveraging Field Service team members where possible

　　Ensure proper safety protocols and procedures are being met

　　Ensure client satisfaction through promptly and effectively addressing questions or concerns

　　Takes initiative and applies critical thinking skills to forecast/solve problems and drive results when anticipating independent contractor shortages, or when the independent contractors are not meeting the Client’s standard of work

　　Create and maintain cooperative working relationships and frequent communication with property staff and branch staff through daily site visits and timely response to questions and concerns

　　Educate property staff on any/all new service offerings from Valet Living

　　Comply with and train on all safety policies and procedures, reporting all safety incidents in a thorough and timely manner using Process Map

　　Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed

　　Keep accurate client interaction records

　　Be attentive and mindful to property needs, contractor capacity, and our service offerings, work closely with the Account Management Team to sell and bid all services to meet Branch financial goals

　　New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management

　　Provide community managers with updates/progress with job task(s) completions

　　Minimum bi-weekly visits per month for existing clients to build rapport

　　Perform other duties, as assigned

　　Qualifications:

　　High school diploma or GED equivalent required, AA degree or higher preferred

　　Minimum of 5 years of proven success in a field services management role

　　Multi-location management of construction and/or field services with a dispersed workforce highly preferred

　　Customer service, and prior people management experience preferred

　　Proposal building and sales experience preferred

　　Bilingual (English / Spanish) required

　　Excellent project management skills, including the planning, coordination, and delivery of service work

　　Detail oriented, highly organized, and exercises strong time-management

　　Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences

　　Must have a commitment to service excellence with a friendly and positive attitude

　　Strong organizational skills, and ability to multi-task

　　Able to work with cross-functional teams within the organization

　　Ability to make sound operations decisions quickly and under pressure

　　Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and independent contractors to fulfil the completion of service orders

　　Ability to adapt to technology platforms

　　Proficiency in MS Word, Outlook, SalesForce.com, Excel and PowerPoint

　　Excellent work ethic, integrity, and sense of accountability

　　Ability to manage stress and adapt to changing environment, comfortable with complexity

　　Ability to perform effectively in environments with frequent workload changes and competing demands

　　Physical Requirements and Special Conditions of Employment:

　　Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy

　　Ability to lift up to 50 pounds

　　Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder

　　Ability to work outdoors and be exposed to hot and cold temperatures

　　Valid driver license and good driving record

　　Flexibility to be available during irregular hours depending on business needs

　　Our full-time associates are provided with the following comprehensive, flexible benefits:

　　Health coverage for you and your family through medical, dental, vision plans

　　Pet insurance plan options

　　Tax advantages through healthcare savings and flexible spending accounts

　　Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

　　401k plan with matching company contribution

　　Paid time off program

　　Support for continued education through tuition reimbursement

　　Referral bonus program

　　Associate and family assistance program

　　Associate discount program

　　Rewards and recognition program

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　　Are you a current Valet Living employee? If so, click here (https://www.myworkday.com/wday/authgwy/valet/login.htmld) to apply.

　　Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

　　Valet Living is committed to the full inclusion of all qualified individuals. As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please email [email protected]

　　Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.

　　As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.

　　Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.

　　http://valetliving.com

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　　Effective Date: January 1, 2020

　　https://www.valetliving.com/applicant-privacy-notice/