Grundfos are recruiting for a Field Service Engineer!

　　To cover: North East London

　　Are you a customer-obsessed engineer that has a strong knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-driven mindset? Are you focused on the quality and accuracy of your work, always insisting on the highest standards? IF YES, then this is the opportunity for you.

　　What is the job about?

　　Our Field Service Engineer role it ultimately responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers’ requests in an efficient and professional manner.

　　You would need the ability to disassemble, inspect, trouble-shoot, repair and replace parts, along with being able to reassemble pumps and pump systems.

　　Moreover, you will be responsible for:

　　Advise the customer about shortcomings in the total system ( preventing problems and offers a solution to these problems)

　　Identify and provide solutions for service and warranty matters (special consultation with technical support may be required)

　　Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc.)

　　Registers the identified product quality issues in the systems

　　Assists in project execution – installation support, commissioning etc

　　Executes the agreed maintenance services and SLA for service agreements

　　Provides feedback of relevant information to the respective stakeholders

　　Prepares inputs for quoting out-of-warranty repairs

　　Continues learning and development to build up hands-on service capability

　　Masters the use of service tools and equipment

　　Lives in Grundfos’s core values takes responsibility for own actions and takes care of colleagues, partners and customers

　　H&S awareness (shown through Hazard observation, Risk assessment accuracy and Safe system of work)

　　What do you need to apply?

　　The ideal candidate would have experience in the industry or comparable environment, A good knowledge of pump technology and ideally a technical education of electrical/mechanical engineering.

　　You would also need:

　　Ability to work with processes or in projects

　　Can easily adapt and respond to change

　　Accountability, Customer Centricity and Collaboration

　　Work Safety

　　Can apply a sales mindset

　　Business understanding

　　Hands-on service

　　Troubleshooting and diagnostic failure

　　Service tools and systems utilization

　　Digital Literacy

　　Communication skills, with various stakeholders and customers.

　　Time management

　　Acts as a trusted advisor internally (Delivery Support, Service Sales , Sales PUs etc.) and externally (End users, Customers; ASPs)

　　Why Grundfos?

　　Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　Furthermore, we offer you:

　　Trusting, collaborative and friendly culture

　　Endless learning and possibilities

　　International environment that value work-life balance

　　Flexible working hours and a wide range of employee benefits and discounts

　　Access to internal training and great opportunities for individual development

　　Company van with required tools

　　Door to door payment

　　Annual incentive bonus

　　Flexible benefits package

　　If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’.

　　We look forward to hearing from you.

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.