Join Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer (FSE) I or II, where your work will directly impact patient care and outcomes. Our FSEs provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell’s pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the highest quality possible patient care. Whether you are a Level I or Level II Engineer, you will be dispatched as needed by our 24x7 Technical Assistance Center. Our FSEs work on medication management hardware and software repairs, fixes, and troubleshooting.

　　What's in it for you?

　　You can apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.

　　Learn pharmacy + nursing workflows and how medication management systems significantly drive efficiency, reduce wasteful spending, and drive higher quality patient care.

　　Opportunities for advanced learning specialized automated or robotic products

　　Field Service Engineer Level I Responsibilities and Qualifications :

　　As a Level I Engineer, your work will involve moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. You will regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.Basic Qualifications:

　　Bachelor’s Degree in Engineering/Technology or related discipline; or

　　Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

　　Successfully complete drug exam and background check

　　Preferred Qualifications:

　　Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

　　Coursework in Network Engineering, Robotics, or Electronics

　　Experience working in a hospital environment

　　Field Service Engineer Level II Responsibilities and Qualifications :

　　As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.

　　Basic Qualifications:

　　Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR

　　Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

　　Successfully complete drug exam and background check

　　Preferred Qualifications:

　　Bachelor’s Degree in Engineering/Technology or related discipline and one year of experience troubleshooting and repairing electronic, mechanical, or computer devices.

　　Coursework in Network Engineering, Robotics or Electronics

　　Experience working in a hospital environment

　　Knowledge of FDA regulations for medical devices and Quality Management Systems

　　Shared Responsibilities for both Levels :

　　Thoroughly document all service events according to Omnicell's policies and procedures.

　　Meet company guidelines for response time and service levels

　　Escalate product bugs, malfunctions, and design issues through support channels.

　　Participate in various staff meetings

　　Maintain service quality and customer satisfaction

　　Manage parts inventory and return materials process

　　Work Conditions for both Levels :

　　Must be able to lift 50 lbs. to approximately 5 ft. high

　　Available 24 hours a day, Monday through Friday, and for weekend on-call rotations (On-call rotations vary by territory)

　　Frequent local travel in the primary area

　　Backup support in adjacent areas as needed

　　Provide work area at home and space for trunk stock inventory

　　Note : The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their vehicle in acceptable working condition

　　To protect our employees, partners, and customers, this position requires employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

　　Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

　　#LI-MG2

　　Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

　　Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

　　Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

　　Job Identification: 2156

　　Job Category: Service

　　Posting Date: 12/18/2023, 6:28 PM

　　Job Schedule: Full time

　　Locations: Boston, MA, United States

　　On-Site/Remote: On-site

　　Job Level: Entry Level

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.