Job Description

　　Requisition ID:

　　Location:

　　The ideal candidate will reside in or around Baltimore MD.

　　The primary territory for this position includes MD, DC, DE, VA, WV.

　　When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers find cures for cancer, protecting the environment, or ensuring our food is safe. Your work will have a real-world impact, and you will be supported in achieving your career goals.

　　How you'll make an impact:

　　In this role, you will join our Instrument and Enterprise Services (IES) team as part of our Unity Lab Services (ULS) brand, which provides integrated solutions, instrument, and enterprise services to our valued customers.

　　Field Service Engineers are considered “remote” colleagues since they commute daily to customer sites to provide service. As such, Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be expected to service customers up to 10%, and participate in training programs.

　　You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide advanced services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, as well as being an advocate for Thermo Fisher Scientific.

　　What you'll do:

　　Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed

　　Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment

　　Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators

　　Submit expenses and manage trunk stock inventory in a timely and accurate manner

　　Document daily service actions through the company work order database

　　Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.)

　　How will you get there?

　　Education

　　Associate degree in Electronics or Engineering or High School Diploma or GED equivalent with 3 years of related experience

　　Bachelor's Degree in Engineering or Electronics preferred

　　EPA Certification preferred

　　Accredited trade school certification- HVAC/R or Electronic Technician preferred.

　　Experience

　　A minimum of 3 years of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc.

　　Experience in customer-facing positions preferred.

　　Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus

　　Experience working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience is preferred

　　Ability to operate computers, smartphones, and related software efficiently

　　Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction

　　Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources

　　Knowledge, Skills, Abilities

　　Action Oriented – takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines

　　Strong Customer Focus – builds positive relationships and delivers customer-centric service

　　Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day

　　Ability to drive frequently within the territory and travel overnight if required

　　Maintain a valid driver’s license and safe driving

　　At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges Please contact us to request accommodation.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.