JOB SUMMARY * Installing laser systems and accessory components for domestic and Global Customers, obtain equipment sign-off after demonstration of necessary process/application as agreed in the contract. * Provide Preventive and Breakdown maintenance to domestic and international customers. * Troubleshooting, refurbishing, and optimizing laser system performance. * Providing system training for operators, maintenance, and Process Engineers. * Mechanical and optical assembly of lasers and subsystem components. JOB FUNCTIONS Duties/Responsibilities: * Update Engineering about required upgrades based on the field experience through an Engineering change request. * Participate in application development for customers in coordination with sales as and when necessary. * Responsible for the completion and submission of field service reports and weekly expense reports in a timely manner. * Effectively communicate with customers and report customer dynamics to the manager. * Assist the Sales team with necessary technical support. * Provide on-call support by phone and email as needed to customers * 2-5 years of experience in the installation, service, and repair of CNC Laser equipment. * Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment. * Ability to interpret electrical schematics. * Experience with optical and electrical test methods in support of active fiber devices such as fiber amplifiers and lasers a plus. * Excellent communication skills. * Ability to work independently in a professional environment. * Some overtime required. Travel on short notice may be required. Available to work weekends and after normal work hours as needed. * Experience with Excel, CRM systems, and ERP systems. * Ability to lift, pull or push objects weighing up to 50 lbs. Document Revision Date: September 10, 2021 Additional Responsibilities: (not essential, but still part of the job function) * Ability to interpret electrical drawings. * Experience with industrial lasers, accessories, and related diagnostic equipment. * Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment Education: * Completion of an engineering degree ASEE, ASEO, or Technical Schooling is preferred, but exceptional candidates with experience in a similar role will be considered. Experience: * Electrical and/or Mechanical background with some understanding of optics * Experience with CNC, CAD, and CAM programming * Experience with C++, python, or similar language. * Experience with Allen Bradley PLC Controls. * Experience with Cognex vision systems. Required Abilities: * Excellent verbal and written communication skills. * Excellent interpersonal skills. * Excellent organizational skills and attention to detail. * Strong technical, analytical, organizational, problem-solving and troubleshooting skills. * Comfortable working independently without supervision with a goal-oriented structure. * Flexibility to handle multiple, changing priorities. Physical Requirements: * Prolonged periods of standing. * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds regularly and occasionally lift 50 pounds. * Must be able to access and navigate each department at the organization's facilities. * Prolonged periods of sitting in an airplane seat (on occasion). Travel Requirements: * Ability to travel approximately 50% of the time. Primarily domestic travel with the ability to travel internationally This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22C.F.R. *120.15 are required. "US Person" includes US Citizen, lawful permanent resident, refugee, asylee. License exception Technology and software under restriction (TSR) defined in 15 CFR 740.6 may permit person from Country Group B. The following link will take you to the government site with the list of Country Group B: #ZR IND123 5110 Main St NE, Minneapolis, Minnesota 55421 on-Exempt "Equal Opportunity Employer / Affirmative Action M/F D/V IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email [email protected] opens an email client applicationto request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. "