Job Description Summary

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　Why join us?

　　A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

　　To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

　　Become a maker of possible with us!

　　FIELD SERVICE ENGINEER REPORTING TO THE SERVICE MANAGER

　　Location: Norway

　　Main responsibilities will include:

　　ON SITE SUPPORT & OPERATIONAL EXCELLENCE – Perform local technical support on the assigned BD Biosciences instruments and systems as agreed in the customer service level agreements (SLA); such as installations, deinstallations, relocations, certifications (IQ/OQ) and repairs. Handle from a more in-depth knowledge of certain instruments and systems, more complex problems, in an independent way by: (a) checking performance and reporting & documenting completion and performance of service intervention, in order to deliver a qualitative service in accordance to the BD specifications and customer SLA’s. (b) Work together with the Planning & Dispatching on scheduling the appointments with the customer; ensuring all necessary goods, spare parts and tools are available; managing and assuring the logistics, completing the necessary actions.

　　REMOTE SUPPORT, DIAGNOSTICS & TROUBLESHOOTING – Investigate, diagnose, troubleshoot and support the customer remotely if possible, for technical problems reported by the customer on BD Biosciences instruments and systems. In case an immediate solution cannot be offered, the Field Service Engineer goes on site for more in-depth problem handling in order to deliver an adequate and qualitative service with minimal inconveniences for the customer.

　　FIELD CORRECTIVE ACTIONS & PREVENTIVE MAINTENANCE – Prioritize, plan and complete field corrective actions, upgrades and actions for preventive maintenance on all BD Biosciences instruments & systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer. Successfully finishes the formal training on BD products as required by territory assignment. Maintains professionalism at all times through dress, behavior, oral and written communications.

　　FUNCTIONAL ADMINISTRATIVE REPORTING - Manage the personal planning and administration, as required by management. Inform the Planning & Dispatching of performed assignments (by means of service reports, Engineering Change Notice files, Field Change Notices, technical reports, service bulletins, historical account information, etc...). Insert all relevant data into the service management systems in order to guarantee optimal operational efficiency and to deliver the necessary information for an adequate capacity planning and dispatching.

　　MAINTENANCE OF CAR STOCK - Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended European guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.

　　PROBLEM ESCALATION - Escalate problems per procedure to the Field Service Manager in case an immediate solution cannot be offered to the customer.

　　QUALITY COMPLIANCE - Comply with all quality, ISO, GMP and safety laws as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.

　　SERVICE CONTRACTS – Explain the content of a service contract to the customer, its terms of condition, the benefits and pricing in order to raise the customers' awareness on the content of the technical support related to the BD instrument or system and advantages of a service contract. Inform local administration on the status of the contract of the customer in order to guarantee good contract service to the customer.

　　PRE-INSTALLATION - Inform and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present. Report and document the results of the visit to the Service Manager. Inform the customer to undertake the necessary actions before initiating the installation process in order to minimize complications during installation.

　　OPPORTUNITY DETECTION & CUSTOMER FOCUS - Manages customer satisfaction by instilling confidence in BD products and services through quality workmanship and professionalism: (a) providing qualitative after sales services, (b) continuous monitoring customer satisfaction, (c) detecting customers’ expectations & needs, (d) offer possible solutions to the customer and (e) communicate possible opportunities to the relevant departments in order to ensure the expectations of the customer with regard to delivered service are fulfilled and to expand business for Technical Support.

　　About you

　　Engineering degree or extensive relevant experience as a Field Service Engineer

　　Experienced logical problem solver with the ability to work independently

　　Experienced in carrying out corrective and preventative works

　　The ability to process knowledge across multi-modular and diverse product ranges

　　Recognize new technologies and adapts to daily challenges

　　Deliver high levels of customer service

　　Competent in IT

　　Driving license

　　Fluent in Norwegian or any other Scandinavian language

　　Click on apply if this sounds like you!

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

　　To learn more about BD visit: https://bd.com/careers

　　Primary Work Location

　　NOR Oslo

　　Additional Locations

　　Work Shift

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.