Field Service Engine Technician

　　Description

　　$5,000 Sign on Bonus!!!

　　We are looking for a talented Field Service Diesel Technician to join our team specializing in engine repairs for our Distribution Business (Cedar Rapids, IA).

　　In this role, you will make an impact in the following ways:

　　Complete repairs on engine products in a service shop

　　Perform maintenance/repairs utilizing diagnostic tools

　　Maintain detailed records of serviced vehicles

　　Adhere to Cummins Health, Safety & Environmental policies

　　Ongoing development/certifications on new and existing Cummins products

　　Maintain own tools

　　In order to be successful in this role you will need the following:

　　(Entry):

　　Primarily engaged in maintenance or basic repairs/diagnostics

　　Requires direct supervision and review of workmanship quality

　　(Intermediate):

　　Completes complex internal engine repairs

　　Performs engine overhauls with limited direct supervision

　　(Advanced):

　　Ability to troubleshoot with limited/no support from diagnostic tools

　　Larger more complicated engine rebuilds

　　Mentor junior technicians including technical support and documentation

　　DOT (if applicable)

　　Cummins and E-verify

　　At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

　　Compensation and Benefits Base

　　Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

　　Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

　　Salary Range: $22.46- $45.69/hr. And a Field service premium of $2/hr.

　　Qualifications

　　Skills

　　Ensures accountability - Holding self and others accountable to meet commitments.

　　Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

　　Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

　　Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

　　Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

　　Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

　　Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

　　Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

　　Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

　　Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

　　Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

　　Education, Licenses, Certifications

　　Apprentice Trained Engine Technician (Preferred).

　　Vocational diploma from relevant technical institution.

　　Locally valid driving permit.

　　This position may require licensing for compliance with export controls or sanctions regulations.

　　Experience

　　Minimal level of workshop related experience required.

　　Basic level knowledge of and/or experience with engine products.

　　Locally valid driving permit.

　　The regular schedule for this position will be 7:00 am to 3:30 pm Mon-Fri. This schedule is subject to change based on business needs. Possible weekend callout and overnight, also overtime dependent on business needs

　　This position requires a technical/trade school degree from an accredited program or equivalent work experience.

　　The level for this position will be based on the candidate’s qualifications and skill set. Qualifications for different technician levels:

　　Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope for technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.

　　Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.

　　Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.

　　Field service technician position requires good communication skills and direct customer contact.

　　Intermediate level knowledge of and/or experience with engine products

　　Basic level field service work experience

　　Intermediate level knowledge of and/or experience with engine products

　　This position does not require a CDL but would be nice to have, a CDL may be required to obtain upon hire.

　　A CDL may be required to obtain upon hire

　　Federal law requires a CDL holder to be 21 years of age or older

　　This position will require a Med-Card and we will also be required to complete a DMV driving report. This position will be part of the FTA pool. CANDIDATE MUST BE 21 YEARS OLD.

　　A current valid license is required for this role

　　This role requires a 5 year motor vehicle report, free from major violations

　　This role requires applicant to pass a Department of Transportation (DOT) physical

　　3 years driving experience

　　This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use

　　This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.

　　Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age

　　Job SERVICE

　　Primary Location United States-Iowa-Cedar Rapids-US, IA, Cedar Rapids, Cummins Central Power

　　Job Type Shop

　　Recruitment Job Type Technician

　　Job Posting Jan 18, 2024, 12:02:15 PM

　　Unposting Date Apr 23, 2024, 12:59:00 AM

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Relocation Package Eligible

　　Req ID: 240000IW