Job Title: Field Crew Manager

　　Salary: $24 per hour the first 90 days, after trial it goes up to $27 per hour

　　Job Summary:

　　As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.

　　The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.

　　Responsibilities:

　　Field Management:

　　   - Lead and supervise moving crews during on-site operations.

　　   - Ensure efficient and safe loading, unloading, and transportation of goods.

　　   - Provide guidance and support to the crew to optimize performance and meet service standards.

　　   - Resolve any on-site challenges or issues promptly and effectively.

　　   - Conduct regular quality checks to ensure service excellence.

　　Administrative Tasks:

　　   - Coordinate with the scheduling team to plan and organize moving assignments.

　　   - Maintain accurate records of crew schedules, equipment usage, and job details.

　　   - Communicate with customers to confirm moving details and address any concerns.

　　   - Prepare necessary documentation, including invoices and reports.

　　   - Collaborate with other departments to streamline processes and enhance overall efficiency.

　　Training and Development:

　　   - Conduct on-the-job training for new crew members.

　　   - Provide ongoing coaching to enhance the skills and professionalism of the crew.

　　   - Promote a positive and collaborative work environment within the team.

　　Equipment and Inventory Management:

　　   - Ensure that all moving equipment is in good working condition.

　　   - Conduct regular checks on inventory and report any shortages or damages.

　　   - Coordinate maintenance and repair activities as needed.

　　Safety Compliance:

　　   - Enforce safety protocols and regulations to minimize accidents and injuries.

　　   - Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.

　　   - Investigate and report any accidents or incidents promptly.

　　Qualifications:

　　Proven experience in a supervisory role, preferably in the moving or logistics industry.

　　Strong organizational and time-management skills.

　　Excellent communication and interpersonal abilities.

　　Ability to thrive in a fast-paced, physically demanding work environment.

　　Familiarity with moving equipment and techniques.

　　Problem-solving skills and the ability to make decisions under pressure.

　　Knowledge of safety regulations and a commitment to promoting a safe working environment.

　　Education and Certifications:

　　High school diploma or equivalent (Bachelor's degree preferred).

　　Valid driver's license.

　　Goal Posts:

　　The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

　　Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.

　　Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.

　　Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.

　　Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.

　　Benefits of Career Opportunities at 2 Brothers:

　　Great pay!

　　A work environment that encourages collaborative approaches to diverse challenges across departments.

　　Tuition reimbursement for approved courses and personal development workshops.

　　Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.

　　Support in time off with paid vacation, sick time, personal time and maternity/paternity.

　　Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.

　　Leadership retreats, personal development workshops, company events & gatherings.

　　Company kickball team!

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