Job Title:Field TechnicianReports to: Technical Operations ManagerFLSA Status: Non-exempt

　　Who are we?

　　At Vexus Fiber, we dont just bury lines, we plant roots which is why we want you to Discover More with a rewarding career in technology with a company committed to growing right in the areas it serves. We value our employees because they are essential in our efforts to provide top quality fiber internet and because they help us make our communities stronger. Being a part of the Vexus family offers you the opportunity to enjoy accomplishment and success in a career with true growth potential and with a company that believes in providing the training and support you need to succeed.

　　Job Summary:

　　Vexus Fiber is looking for a professional, reliable, and highly motivated individuals to join our Field Technician crew!

　　Your job is to be a problem-solver and in-field support staff, working on the ground for our team during installs and repairs when they are needed near in your area. As our closest link to early customers, your attentiveness, expertise and technical skills will be essential to the companys success. You will wear many hats, and be exposed to a variety of demanding situations. You will need to train customers on how to properly use their brand-new equipment so they feel confident and excited to use the services when you leave their home.

　　Responsibilities:

　　Make repairs on the fly, with and without instructions from our teamPerform new connects, reconnects, disconnects, upgrades, downgrades and change-of-servicePerform top-tier customer serviceInstall and relocate outletsInstall or remove customer premise equipmentManage problems of all sizes with thoughtfulness and professionalismKeep the team aware of evolving situations with great communicationUnderstand and document customer needsManage or coordinate on-the-ground interactions between various fleets, installers, suppliers, and VexusProactively observe and conduct quality inspectionsComplete all tasks to company quality standardsMaintain professional appearance and behavior at all timesSolid attendance performance, evaluated by consistent adherence to attendance guidelines.Responsible for motor vehicle per company policy including equipment and tool inventory, vehicle security and vehicle maintenanceAble to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to prioritize and organize assignments and responsibilitiesAble to accurately maintain records, logs, reports, work orders, etc.Able to handle escalations and time-critical issuesAble to read street maps and system design prints.Physical Requirements:

　　Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipment including, ladders, tool beltsAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28 and 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusQualifications:

　　High school diploma or equivalent (required)Must have a valid drivers license and good driving recordMust pass a pre-employment drug screeningMust pass a criminal background checkBasic computer skills are required including internet and e-mail.Able to operate office equipment, fax, copier, etc.Able to work flexible hours as required including evenings weekends and on-call shiftsSuccessful completion of training and/or telecommunications certification programs is a plusMust be highly motivated, detailed oriented and a team player!Benefits:

　　Medical insuranceDental insuranceVision insurance401k plan with an employer matchPaid time off/holidays to all full-time employeesCompany vehicleBoot voucherService discount to enjoy all that Vexus has to offer at your home**Waiting period may apply

　　Vexus Fiber is an Equal Opportunity Employer