Description

　　Leidos is seeking a full-time Customer Service Representative with Mortgage Servicing experience at the FHA Resource Center in our Albuquerque, NM office. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

　　As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

　　As a Mortgage Servicing Customer Service Representative, you will:

　　Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

　　Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests

　　Follow standard operating procedures for various topics, systems, and contact channels

　　Document all of your contacts in a database

　　Keep up to date on FHA mortgage processes and procedures

　　To be a successful Mortgage Servicing Customer Service Representative , you will possess:

　　The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

　　Excellent time management skills and dependability

　　Strong verbal and written communication skills

　　Required Qualifications:

　　High School diploma or GED

　　At least 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience

　　Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

　　Ability to work 9:35 am - 6:05 pm MT (subject to change based on customer needs)

　　​ Desired Qualifications:

　　Contact Center experience (omnichannel)

　　Bilingual (Spanish/English), verbal and written

　　FHA knowledge/experience

　　Come join our rapidly growing team and enjoy these benefits:

　　Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

　　Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year.

　　Ten paid holidays per year.

　　Ongoing training to promote your success.

　　Tuition reimbursement is based on Leidos' policy.

　　Discounted Leidos stock purchase and other Employee Discounts.

　　*The pay for this position is $18-$20 per hour.*

　　This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

　　HUDFHA

　　Pay Range:

　　Pay Range -

　　The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　01/17/2024

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

　　REQNUMBER: R-00126267

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.