Job Number 24006951

　　Job Category Food and Beverage & Culinary

　　Location W Milan, Piazzetta M. Bossi 2, Milan, Milan, Italy

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　W Milan is currently recruiting for a B+F Supervisor to join the pre-opening in Milan.

　　Reporting to the B+F Outlets Manager, the main responsibilities of the positions are:

　　supervising the B+F teams, managing the daily operations of the outlets

　　applying brand service standards

　　ensuring guest satisfaction at all times

　　We look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do. We encourage you to lead with creativity because, (concept name) is a place where we desire to make a powerful, memorable connection with guests through the art of dining and drinking.

　　Join the pre-opening team and make the difference to the success of W Milan’s opening!

　　About us

　　Located in the heart of Brera, W Milan aims to stand out in the city and become a real cultural hub. The first real luxury lifestyle hotel embraces the authentic Milanese spirit and passions. Its interior are designed by Studio Urquiola which reinterpreted the rationalist architecture of the original 1950s building with a vibrant, contemporary interior design that captures the Milanese essence through its colors, materials, finishes and inspirations.

　　The hotel boasts an eclectic mix of culinary destinations. A sophisticated Japanese restaurant, an authentic Italian restaurant in partnership with Michelin-star Chef Andrea Berton, a lounge where you can sip aperitivi and light Milanese snack and a unique rooftop complete with pool and lounge areas.

　　The impact you’ll make

　　You know the finest details of our menu and can’t wait to share your expertise with our guests and the team. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

　　What we offer

　　Join the pre opening team

　　Professional career progression at international level in more than 8000 properties in Marriott International

　　Learning and development opportunities through online platforms, on the job trainings and classroom-based courses

　　Discounts on hotel rooms, gift shop items, food and beverage in Marriott International portfolio

　　Inspiring and motivated management with international mindset

　　Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs

　　Recognition activities such as Talent of the month, Birthdays Lunch, Appreciation weeks

　　Canteen service on property

　　What you’ll do

　　In charge of the restaurant outlets operations in the absence of the Restaurant Manager

　　Manage the restaurant team in assigning tasks, ensuring compliance with standards of service and health and safety measures

　　Train team members and ensure compliance with company required training

　　Represent and be the face of the hotel to all guests.

　　Engage guests with the origin, vintage, and style of various cocktails.

　　Obtain change required for expected business level and keeping bank secure at all times.

　　Participate in interdepartmental meetings and internal ones

　　Follow Standard Operating Procedures and brand identity guidelines

　　Comply with all health, safety and hygiene standards and policies.

　　Balance the cash register at the start and close of each shift.

　　Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

　　Order and restock outlet inventory on the company system

　　Maintain confidentiality of proprietary information; protect company assets.

　　Support all co-workers and treat them with dignity and respect.

　　Comply with quality assurance expectations and standards.

　　A flexible, ambitious and positive team player who acts all over the venue and supports the B+F team beyond his/her own outlet.

　　What we’re looking for

　　Possess a good command of English and Italian.

　　An excellent verbal manner and proven customer service skills.

　　Good knowledge or experience of the hospitality industry, ideally knowledge of Birchstreet and Opera

　　Good organization skills with an attention to detail.

　　A team Player with flexible & positive attitude.

　　Good leadership and training experience.

　　Passion for the hospitality industry.

　　Able to work in a fast paced environment & remain calm under pressure.

　　Be able to demonstrate experience in complaint handling.

　　Availability to work late nights, weekends and bank holiday as we operate 365 days a year.

　　Explore our very big world

　　As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.