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Family Partner
Family Partner-February 2024
Rochester
Feb 22, 2026
About Family Partner

  Family Partner

  Rochester, NY (http://maps.google.com/maps?q=1099+Jay+Street+Rochester+NY+USA+14611) • Family Support Center (FSC)

  Job Type

  Full-time

  Description

  Family Partner

  Monroe County Family Support Center - Family Voice

  Rochester, NY On-Site

  FULL-TIME Nonexempt : 40hr/wk

  Coordinated Care Services Inc (CCSI) (https://positions.paylocity.com/PositionManagement/wizard/2033539) seeks a talentedFamily Partnerto contribute their expertise in providing essential business services to our provider organizations and customers. TheFamily Partneris a pivotal member of the Family Support Center. As primary caregivers, parents have unique perspectives about the complexities of systems of care because they are involved with so many aspects of these systems. Family Partners’ lived experiences make them especially qualified to mitigate parents’ overwhelming sense of isolation and frustration experienced when caring for a child identified as potentially needing integrated cross-system services such as child welfare, juvenile justice and other child-serving systems. As a natural support, theFamily Partnerwill provide, promote and ensure meaningful engagement of families at the individual and systems level. TheFamily Partnerwill engage in activities to reduce isolation, offer hope, strengthen the family voice, and gather and disseminate accurate information throughout the family’s involvement in the assessment, planning and intervention process.

  This position will require working staff from the Monroe County Family Support Center, Probation and the Office of Mental Health. Referrals for service will be received from across multiple systems and community providers.

  CCSI is partnering withMonroe County Department of Human Servicesto hireaFamily Partner.This position is employed by CCSI and working on behalf ofMonroe County.

  In this role, you will

  Assess risk factors and determine whether family is currently appropriate for Family Partner program or if they are in immediate need of a different team member’s services or a higher level of intervention.

  By meeting parent/primary caregiver at mutually agreed upon times and locations, assist parent in identifying strengths and needs and possible services/supports that may be helpful.

  Support parent in engaging identified supports, including: modeling, discussions, coaching, skill building and/or inviting others to join discussion.

  When aware of a crisis, immediately consult with other team members (Fatherhood, FACT, CPS, Mobile Crisis, etc.) while offering support to the parent.

  Consult with other team members regarding available service options and relevant eligibility criteria.

  Maintain connection with parent as long as need exists and is mutually agreed upon.

  Attend regularly scheduled supervisory meetings which might include educational opportunities for Family Partner team.

  Maintain appropriate boundaries and demonstrate commitment to values of Monroe County Children’s System of Care.

  Participate in meetings and community events and serve on work groups, as needed/desired or directed by immediate supervisor.

  Serve as model and instiller of hope for other parents given their experience and personal success in navigating systems for their children).

  Support and provide advocacy for parents as they seek services for their child/youth.

  With assigned parent, regularly participate in Family Voice meetings and training seminars to offer follow-up support in applying skills discussed.

  Other duties as assigned.

  Requirements

  High school diploma/GED or equivalent education and work experience (see CCSI's equivalency chart (https://www.ccsi.org/CCSI/media/pdfs/Equivalency-chart.pdf) )

  Demonstrate ‘lived experience’ as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their children such as juvenile justice, child welfare and/or mental health or other child-serving systems

  Previous experience working with youth and their families highly desirable

  Bi-Lingual (Spanish/English), preferred

  Additional Requirements

  Satisfactory completion of all required background screenings.

  Valid NYS Driver’s License and/or access to reliable transportation to conduct assigned duties

  Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

  We AreCCSI! (https://www.ccsi.org/)

  CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.

  CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.

  We Can Offer You (https://www.ccsi.org/employment/)

  Market competitive compensation.

  An award-winningWellness@Work (https://www.ccsi.org/employment/wellness-initiatives/) and employee benefits program.

  An organization that is committed toracial equity and anti-racist practices (https://www.ccsi.org/employment/racial-equity-and-justice-initiative-reji/) .

  Continuousprofessional development (https://www.ccsi.org/employment/professional-development/) opportunities.

  A voice (https://www.ccsi.org/employment/employee-engagement/) in shaping CCSI’s ever-evolving diverse company culture.

  CCSI does not accept inquiries from third-party recruiters or search agencies.

  Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  Salary Description

  40,000

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