Company Description

　　Why work at Fairmont Waterfront?

　　Deeply committed to sustainability and community

　　More than 50% of leadership team including c-suite, are women

　　Firm believers in diversity - we have colleagues from 60 countries

　　Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity  training for all colleagues, hotel level committee and representation

　　Industry leading Leadership program and learning program through our Academies

　　Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!

　　One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide

　　Full rate of pay, $28.87/hour 

　　Job Description

　　Fairmont Gold Supervisor 

　　At Fairmont Waterfront, unparalleled service and luxury await guests of Fairmont Gold, our exclusive executive floor with private lounge. As a Fairmont Gold Supervisor, you will demonstrate the essence of an exceptional guest journey from the moment they arrive through to their departure. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary!

　　What you will be doing:

　　Provide exceptional concierge information to our guests about local attractions, restaurants, theatres, special events and other available services

　　Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

　　Assist guests regarding hotel facilities in an informative and helpful way

　　Review all Fairmont Gold reservations to ensure requests are met

　　Assist guests in the Fairmont Gold lounge with food and beverage service

　　Manage the tasks between the pantry, lounge and Fairmont Gold desk

　　Address guest concerns promptly and effectively

　　Qualifications

　　Your experience and skills include:

　　Professional, service-focused personality is essential

　　Strong interpersonal and problem solving abilities

　　Previous Front Desk experience in a luxury environment required

　　Proficient in Microsoft and property management systems, preferably Opera

　　Post Secondary degree in a related discipline an asset

　　Serving it Right and Food Safe certification required

　　Strong verbal and written communication skills

　　A member of Les Clef d'Or an asset

　　Highly responsible and reliable

　　Ability to work well under pressure in a fast-paced environment

　　Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays

　　Additional Information

　　Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

　　Why work for Accor?

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS